Anna Fadden, Nabcep Pv Associate Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

- Sucessfully supported and trained a team of 30 Solar Finance Specialists across 3 time zones.- Collaborated with Product Manager on the entire company's transition from SKUID to Retool front end software in a tight 2 week time period, saving the company $35K in avoided cost for this legacy application.- Collaborated with the Operations team to handle 50+ escalated homeowner and installer calls.- Achieved top QA phone call score in Q3 2023 among 30 team members. QA scores are approached from a compliance, expectation, and customer value perspective.- Voted by my colleagues as Sungage of the Month, top employee recognition in February 2023.

Greater Boston Area

- Provided an excellent customer service experience to our partner installers and homeowners by resolving or escalating all customer inquires.- Managed day-to-day flow of projects through funding.- Expert-On-The-Line for all inquiries about Sungage's product offerings.- Educated installers and homeowners about Sungage Financial products and platform.

Greater Boston Area

Provided contract support to 17 outside sales team members generating an average of 102 monthly sales orders totaling 670kW and $2.5+M.

Greater Boston Area

- Volunteered with Littleton and Boxborough Solar Coaches and New England Clean Energy to increase outreach and marketing efforts for Littleton Boxborough Solar Community Initiative aka Littlebox Solar.- Maximized program visibility to reach tier 5 pricing structure for residents and businesses to receive maximum financial discounts for solar.

Boston, Ma

Planned and implemented, as part of a four member regional team, targeted outreach campaigns in 45 cities and towns in the Boston Metro Northwest area.

Ayer, Ma

Own business - marketed, sold, and provided educational services to Massachusetts residents about environmentally sustainable products that reduced energy use, toxins and waste products.

Westford, Ma

- Researched, designed and implemented a comprehensive store recycling program that diverted approximately 7000 pounds of recyclables annually from the solid waste stream and favorably aligned organization with its mission of achieving positive environmental impact (see Westford Patch article below).- Led and developed a team of baristas that consistently met productivity, accuracy and customer satisfaction metrics.

Littleton, Ma

Successfully planned, developed, and obtained school district approval for a comprehensive curriculum (academic, social, and recreational) that effectively prepared my three daughters for college.

Bachelor Of Technology (B. Tech), Systems Software

Certificate, Microsoft Office Specialist 2010, Ms Word, Powerpoint, Excel, Access, Outlook