Delivered end-to-end customer support, including coordination of testing procedures, resolving technical issues, and arranging phlebotomy services.Enhanced team efficiency by mentoring new staff, promoting knowledge sharing, and maintaining proficiency in genetic testing protocols.Optimized sales operations by managing account setups, processing orders, and overseeing shipment tracking, contributing to team objectives and customer satisfaction. Ensured compliance and maintained data accuracy by liaising with regulatory bodies for test coordination and updating Excel trackers for test results and communications.

Verified client eligibility, determined appropriate transportation options, and provided information on medical insurance coverage and transportation benefits.Assigned transportation services and improved route efficiency, minimizing delays by effectively utilizing scheduling software for precise trip allocations.Maintained professional communication with clients, providers, and stakeholders to ensure effective coordination of services

Delivered prompt and accurate customer support by managing a significant number of support tickets across Zendesk and Silo platforms.Enhanced customer engagement by effectively utilizing diverse social media and communication platforms to resolve concerns.Upheld expert-level industry knowledge through continuous education and advanced training programs

Collaborated with healthcare professionals to devise and implement comprehensive treatment plans, ensuring coordinated emergency responses and the facilitation of daily therapeutic programs.Guided and mentored new technicians on proficient client interaction and adherence to established care procedures.Managed and maintained precise patient records utilizing the Epic healthcare information system.

Coordinated client care and services, ensuring consistent quality and overseeing client well-being as the primary care provider.Managed financial aspects, including service accounts and organizational assets, while maintaining fiscal responsibility through budget oversight and expense management.Promoted team communication and collaboration by facilitating staff meetings and conducting development programs and in-service training to enhance team skills