Anna Belousov (Filatova) Email and Phone Number
Round Rock, TX, US
Anna Belousov (Filatova)'s Location
Round Rock, Texas, United States, United States
Anna Belousov (Filatova)'s Contact Details
Anna Belousov (Filatova) work email
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Anna Belousov (Filatova) personal email
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About Anna Belousov (Filatova)
Results-driven professional with extensive and progressive background in cyber security and cloud native solutions, specifically around project/program management, SaaS solutions delivery and integration, client relations and strategic account management. Entrepreneurial skills have built and led dynamic cross-functional teams focusing on customized software implementations, as well as product deployment and maintenance, and client relations. Years of experience working with domestic and international accounts. Extensive track record of successful implementations with budgets ranging from $10K to $4.5M. Proven ability to handle diverse projects concurrently in fast-paced environments. Great leadership, team building and conflict management skills. Excellent technical writing and communication skills.
Anna Belousov (Filatova)'s Current Company Details
Anna Belousov (Filatova) Work Experience Details
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Director Of Customer SuccessSpyderbatRound Rock, Tx, Us
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Director Of Strategic AccountsSpyderbat Apr 2022 - PresentAustin, Texas, United StatesIn my current role I wear many hats to help grow our business at Spyderbat, the only purpose-built CDR using eBPF, which instantly and continuously visualizes all runtime app behavior to reduce alerts by 3x, and automatically block attacks in real time.- Customer Success and Account Management including maintaining healthy relationships with commercial customers, design partners, and resellers; providing 24/7 response to customer support inquiries and serving as a liaison between requestors and internal teams; identifying opportunities for account growth and value increase.- New Customer Onboarding including environment prep, solution deployment and configuration, delivery of customizations and integrations, service tuning and optimization, customer training and documentation creation, and post-deployment support.- Sales support including delivering product demos and Q&A sessions, leading proof of value implementations from initial deployment through technical win, facilitating environment sizing and scoping, and drafting/reviewing commercial/legal documentation (NDA’s, quotes, contracts, MSA’s, order documents, etc.)- Product Management support including identifying and documenting new use cases and feature requests, both internal and customer-facing; providing internal QA and facilitating design partner UAT, working closely with product and engineering teams leads to plan, prioritize, track and communicate the status of development and release of new features, both internally and through customer-facing channels.- Marketing support including creating active promoters among customer base, creating content and securing customer testimonials for marketing materials and corporate website, and providing event support.- Compliance and Operations including leading compliance audits and certifications from start to attestation delivery, employee onboarding/offboarding, internal documentation creation and management, vendor management, and other operational tasks.
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Manager, Deployment Management, Technical SolutionsAlert Logic Oct 2020 - Apr 2022Austin, Texas, United States -
Team Lead, Deployment ManagementAlert Logic Jul 2019 - Oct 2020Austin, Texas AreaMy duties and responsibilities in this role included but were not limited to the following:• Manage complex deployment engagements from the program level, oversee internal and external teams’ alignment, monitor and control project delivery, and validate the quality of generated collateral documentation• Serve as the first point of escalation, provide guidance and oversight to active risk mitigation initiatives, generate executive level escalations and report on risk mitigation results across deployment team• Oversee critical issue remediation efforts, facilitate securing the needed SME/Expert resources, support troubleshooting and validation efforts to guarantee efficient resolution with minimal impact to existing customer relationships • Facilitate collaboration between internal organizations to have an open line of communication with Sales, Operations, SOC, Customer Success and Support; promote Alert Logic core value of being customer obsessed with integrity and professionalism• Lead multiple concurrent internal initiatives around new partner onboarding process build-out, project resource management tracking, and deployment methodology improvements, that led to increase in the quality of customer experience, improvement of the NPS and CSAT scores, and consistent growth of the team performance metrics and KPI’s quarter over quarter• Build and manage a team of 7 project managers in the US, demonstrate strong and effective leadership and training skills, coach and mentor project managers to be successful individual contributors and collaborators to the business success, support project managers in pursuit of their professional goals
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Senior Project Manager, New Customer DeploymentAlert Logic May 2017 - Jul 2019Austin, Texas AreaMy duties and responsibilities in this role included but were not limited to the following:• Manage 30-40 new customer deployment projects concurrently, ranging from small 90-day engagements to large multi-tenant implementations across different geographies and pursuing phased rollout approach • Identify, document and track risks to schedule, scope and compliance; develop risk mitigation strategies and escalate according to the governance processes; implement and track mitigation success/failure for future “lessons learned” reference and process improvements• Communicate project status updates to external and internal stakeholders, maintain engagement momentum, and facilitate communication and interaction between multiple organizations to achieve project objectives • Provide customers with extensive product training and user best practices to ensure smooth and efficient service adoption post-deployment• Participate in internal business initiatives around process improvement, tool and templates buildout, cross-functional team collaboration and quality control• Mentor and support new hires, initiate and encourage team building and bonding activities, promote professionalism, excellent work ethic and integrity
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Senior Project/Program Manager With Professional ServicesAccruent Jul 2014 - May 2017Austin, Texas AreaMy duties and responsibilities in this role include but are not limited to the following activities:- Manage versatile services projects for a large portfolio of customers in the US, Canada and EMEA in Retail, Healthcare, Corporate and Telecom industries, including scoping, budgeting, planning, delivery of services and quality control/monitoring- Lead and oversee multiple services work-streams and implementations under a program umbrella for strategic clients in the US and the UK- Engage in contract negotiations, statements of work drafting, contracts review and execution as well as facilitate customer success management and relationships management efforts- Develop, maintain and improve services implementation methodology and planning depending on the industry, product line and customer needs, while adhering to PMO standards and processes to ensure accuracy, efficiency and compliance- Collaborate with cross-functional teams and internal departments to deliver successful implementations and drive customer satisfaction- Address customer escalations, resolve internal and client-facing conflicts, engage in program/project governance and steering committee activities- Mentor and coach associates, project managers, consultants and build dedicated and results-driven teams thriving in fast-paced environments and delivering successful implementations -
Project ManagerAccruent Feb 2013 - Jun 2014Austin, Texas AreaProject Management: Plan, define the scope, direct the implementation and coordinate the projects within the stipulated time and budget and in compliance with company and client requirements.Team Building and Leadership: Demonstrate strong and effective leadership and training skills, as well as assist and motivate team members in achieving rational company objectives and long-term goals. Business Relationships Management: Establish and maintain long-term business relationships and build efficient communication bridges to guarantee partner and customer satisfaction and to achieve company goals.
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Co-Founder, Business Development And Project Manager, PartnerX-Bit Labs Llc 1999 - Sep 2013Round Rock, TxI was one of the co-founders of Xbitlabs.com computer hardware review web-site and test facility. Over the 14 years I have been with the company my duties and responsibilities included but were not limited to the following:- Establish and maintain relationships with technology companies in the USA and overseas. - Coordinate procurement of computer hardware and software products for testing and editorial review.- Set up testing and review schedules based on the existing product roadmaps, market analysis and forecasts. - Demonstrate flexibility in adjusting the company’s editorial operations to the changes in the IT market- Actively participate in planning product promotions and branding campaigns and guarantee their spot-on execution with maximum exposure to the target audience and the best ROI. - Manage teams of QA engineers and technical writers; oversee editorial operations and content production. Finalize articles, cover and report on pertinent international trade shows, interview industry leaders for site articles. - Manage company operations, financial and strategic planning towards expansion into new markets and target audiences.
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Marketing ManagerCastrol Burmah Oil Deutschland Gmbh (Moscow, Russia) 1994 - 1997Moscow, Russian FederationPrepared marketing materials, including but not limited to presentations, product specification sheets, feature comparison charts. Participated in development and execution of marketing and advertising campaigns for motor oils (online, print, promotional merchandise). Performed market research and submitted the data to strategic planning groups for further processing. Provided technical translation (German-English-Russian). Performed the duties of an interpreter and executive assistant for German officials during meetings, seminars and factory visits. -
Interpreter, TranslatorAkzente Übersetzungsbüro May 1996 - Sep 1996Chemnitz, GermanyWorked in the Chemnitz office as English-German-Russian translator and interpreter.
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Teaching AssistantV. Volokitin International Computer School Jun 1993 - Jun 1996Moscow, Russian FederationTaught coding in Borland Pascal, Turbo Basic, C++. Encouraged creative use of computer technologies and tools in physics, history and art projects. Proposed innovative usage models and integrated them seamlessly into the educational process in the evening Computer School at Keldysh Institute of Applied Mathematics (KIAM), Russian Academy of Sciences (RAS). Participated in the Third International Conference titled “Mathematics, Computer, Education” in Moscow, Russia in 1996 (Publication: Kellin N.S., Neretin I.S., Filatova A.S. “Reproduction and Death Models in Natural Science Tasks”).
Anna Belousov (Filatova) Skills
Digital Media
Online Advertising
Blogging
Journalism
Research
Market Research
Marketing
Business Development
Project Management
Account Management
Online Marketing
Editorial
Integrated Marketing
Marketing Strategy
Product Development
Public Relations
Strategic Planning
Leadership
Management
Competitive Analysis
Cross Functional Team Leadership
E Commerce
Marketing Communications
Product Marketing
Social Media Marketing
Advertising
Content Management
Content Strategy
Copywriting
Entrepreneurship
Media Relations
Product Management
Program Management
Publications
Strategic Partnerships
Cloud Services
Cybersecurity
Threat And Vulnerability Management
Cyber Threat Intelligence
Frequently Asked Questions about Anna Belousov (Filatova)
What company does Anna Belousov (Filatova) work for?
Anna Belousov (Filatova) works for Spyderbat
What is Anna Belousov (Filatova)'s role at the current company?
Anna Belousov (Filatova)'s current role is Director of Customer Success.
What is Anna Belousov (Filatova)'s email address?
Anna Belousov (Filatova)'s email address is an****@****abs.com
What is Anna Belousov (Filatova)'s direct phone number?
Anna Belousov (Filatova)'s direct phone number is +171348*****
What skills is Anna Belousov (Filatova) known for?
Anna Belousov (Filatova) has skills like Digital Media, Online Advertising, Blogging, Journalism, Research, Market Research, Marketing, Business Development, Project Management, Account Management, Online Marketing, Editorial.
Who are Anna Belousov (Filatova)'s colleagues?
Anna Belousov (Filatova)'s colleagues are Brent Haub, Kit Smith Hanna, Ruhika Bulani, Kyle Smith Hanna, Alex Delarosa, Kit Smith Hanna.
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