Anna Franke Email & Phone Number

Louisville, Colorado, United States

Greater Chicago Area

• Operational and client servicing specialist for fast paced, growing, full service logistics company.
• Work collaboratively with customers, carriers, and Redwood personnel to coordinate the successful delivery of products to their destinations.
• Navigate proprietary Redwood software along with externally managed freight systems to optimize, track, and manage loads and schedules.
• Troubleshoot, research, and solve a wide variety of operational issues.
• Proactively recognize hidden red flags and mitigate issues before they unfold. Possess exceptional attention to detail.
• Investigate issues that require a judgment call and make an informed decision.

Chicago, IL

• Completed research project to identify incremental revenue opportunities based upon customer attributes for Cision, the leading global provider of PR software and services
• Compiled data and developed model to capture and report results
• Presented results to SVP of Marketing and VP of Sales. Findings to be used to refine sales targets and adjust servicing levels by client based upon their attributes
• Worked independently and proactively

Iowa City, IA

• Responsible for assisting with special event planning, logistics, and setup
• Managed wide variety of customer requests to provide optimal customer service

Lincolnshire, IL

• Worked quickly and stayed composed in challenging customer service circumstances
• Promoted to Bar Server, Bartender, and Shift Supervisor

Riverwoods, IL

• Kitchen prep assistant responsible for food preparation, serving, and cleanup
• Greeted members and managed daily member requests

Lincolnshire, IL

• Transcribed dictated material to ensure organization
• Researched laws pertaining to the current case
• Followed specific instructions and worked independently

Chicago, IL

• Responsible for client Marketplace Intelligence with daily tracking and analyzing of client advertisements to determine return on investments
• Organized portfolios and itineraries

Riverwoods, IL

• Gained leadership skills and learned to make quick judgment calls in high pressure situations

Bachelor Of Business Administration (Bba), Marketing

Activities and Societies: • Peer Mentor – taught class during bi-weekly presentations, graded assignments, and provided support for 50.

Education record

Activities and Societies: - Honor Roll. - Freshman Mentor Program – Provided leadership and support to a group of freshmen to assist with.