Anna Franke Email & Phone Number

Louisville, Colorado, United States

Greater Chicago Area

Operational and client servicing specialist for fast paced, growing, full service logistics company.• Work collaboratively with customers, carriers, and Redwood personnel to coordinate the successful delivery of products to their destinations.• Navigate proprietary Redwood software along with externally managed freight systems to optimize, track, and manage loads and schedules.• Troubleshoot, research, and solve a wide variety of operational issues.• Proactively recognize hidden red flags and mitigate issues before they unfold. Possess exceptional attention to detail.• Investigate issues that require a judgment call and make an informed decision.• Analyze processes, determine the most efficient way to operate, report to managers.

Chicago, Il

• Completed research project to identify incremental revenue opportunities based upon customer attributes for Cision, the leading global provider of PR software and services• Compiled data and developed model to capture and report results• Presented results to SVP of Marketing and VP of Sales. Findings to be used to refine sales targets and adjust servicing levels by client based upon their attributes• Worked independently and proactively

Iowa City, Ia

• Responsible for assisting with special event planning, logistics, and setup• Managed wide variety of customer requests to provide optimal customer service

Lincolnshire, Il

• Worked quickly and stayed composed in challenging customer service circumstances• Promoted to Bar Server, Bartender, and Shift Supervisor

Riverwoods, Il

• Kitchen prep assistant responsible for food preparation, serving, and cleanup• Greeted members and managed daily member requests

Lincolnshire, Il

• Transcribed dictated material to ensure organization• Researched laws pertaining to the current case• Followed specific instructions and worked independently

Chicago, Il

• Responsible for client Marketplace Intelligence with daily tracking and analyzing of client advertisements to determine return on investments• Organized portfolios and itineraries

Riverwoods, Il

• Gained leadership skills and learned to make quick judgment calls in high pressure situations

Bachelor Of Business Administration (Bba), Marketing

Activities and Societies: • Peer Mentor – taught class during bi-weekly presentations, graded assignments, and provided support for 50.

Education record

Activities and Societies: - Honor Roll. - Freshman Mentor Program – Provided leadership and support to a group of freshmen to assist.