Anna Greer Email & Phone Number

Nashville, Tn, Us

Conducted ongoing assessments of teams and leadership at all levels to evaluate Agile maturity.Provided education and mentorship, organizing workshops and delivering training on Agile methodologies.Guided teams to become self-organizing, cross-functional, and accountable, ensuring alignment with Sprint plans.Facilitated Scrum/Kanban/SAFe events, removing impediments and resolving issues beyond team control.Collaborated with Product, Business, and Engineering Teams to enhance value delivery efficiency.Led Agile ceremonies, optimizing team performance in sprint planning, daily standup, review, and retrospective.Co-facilitated PI Planning, overseeing feature estimation, PI objectives, and cross-team dependency identification.Proficient in creating comprehensive status reports for stakeholders and managing detailed Agile Release Trains (ART) dashboards.Conducted small group and individual training sessions, tailored to the organization's learning needs.

Worldwide, Oo

Continuously assessing the Agile maturity of teams and individuals at all levels of leadership, educating, and mentoring to address gaps by running workshops and providing training on Agile topics, leveraging tool kits and SAFe developed content.Enable teams to become self-organizing, cross-functional, and accountable while assisting them to achieve their Sprint plan by facilitating Scrum/Kanban/SAFe events, removing impediments, and resolving issues outside of the team's control.Collaborate with members of the Product, Business and Engineering Teams help businesses continuously and more efficiently deliver value on a regular and predictable schedule.Facilitated Agile ceremonies for the organization with the leadership and guided teams with outcome resulting in enhanced performance including sprint planning, daily standup, sprint review, sprint retrospective, product backlog grooming, and co-facilitate PI Planning with feature estimation, PI objectives creation, plan the roadmap, and identify cross-team dependencies, aggregation of estimates for larger pieces of work like capabilities and epics by planning.Proficient in preparing and delivering comprehensive status reports to stakeholders, and adept at creating and managing detailed dashboards and progress reports on the performance of Agile Release Trains (ART).Lead small group and individual training sessions based on organization's learning needs.

Worldwide, Oo

Oversee the status of multiple Microsoft SQL environments and database instances.Conduct system resource monitoring, backup activities, and disaster recovery planning.Analyze database and system response time, providing tuning recommendations for enhanced performance.Install and manage all company databases, ensuring compliance with corporate and accepted standards.Execute service pack deployments and patch upgrades as required for optimal database functionality.Implement Delphix integration for SQL Databases, accelerating DevOps and cloud adoption in hybrid and multi-cloud environments.Provide expertise as the Delphix liaison, handling technical inquiries, issues, or escalations.Collaborate with Support, Product Management, and other stakeholders as needed.Facilitate Delphix integration to enable bookmarking, refreshing, branching, and sharing of data.

Franklin, Tn, Us

Conduct customer interviews to identify database requirements, gaining insights into specific needs.Analyze department applications, programming, and operations to understand current database usage.Evaluate existing systems and propose designs for improved database functionality.Recommend solutions by defining database physical structure, functional capabilities, security measures, and data backup and recovery specifications.Install revised or new database systems by proposing detailed specifications and flowcharts.Recommend optimum access techniques to enhance system efficiency and user experience.Coordinate installation requirements, ensuring a seamless transition to the proposed database solutions.20462 Administering Microsoft SQL Server Databases, SQL, SSIS

Franklin, Tn, Us

Develop, modify, and maintain Business Objects reports and dashboards for effective data visualization.Troubleshoot technical issues related to the use of Business Objects, resolving or escalating as appropriate.Conduct data collection and trending analysis to inform planning activities, ensuring alignment with priorities and timelines.Manage resources accountable for the creation of new deliverables, fostering a collaborative and efficient work environment.Assist the ITSM team in data migration from Remedy 8.0 to ServiceNow, ensuring a seamless transition.SSRS, Power Pivot, Tableau, Spotfire, Excel, Access, BMC Certified Developer: BMC Remedy AR System 8, ServiceNow

Responsible for providing configuration to external customers, including ownership of customer calls until resolution; accurate, efficient, and timely processing of configuration.Lead and coordinate the RFP / RFQ response and bid process, including providing customer cost estimates and engagement in the contract build out and approval process in sales force.Educate customers on how to best monetize their mobile investments and work with our finance teams to build out and subsequently demonstrate how HP's systems and software can help them maximize their ROI.Manage relationships with customers, internal partners, and team members, work cross-functionally internally and with customers to build compelling business cases that justify investments in our solutions.Management of new employees including interviewing, training, tasks delegation, and scheduling. BMC Remedy On Demand SAAS Support – Analytics, Dashboard, Atrium, Asset Management, Change Management, CMDB - Configuration Management Database, Incident Management, Knowledge Management, Problem Management, Service Level Management, Service Request Management, and Task Management.BMC Certified Administrator: BMC Remedy AR System 7.6.04, 8.0

Houston, Texas, Us

Responsible for providing configuration to external customers, including ownership of customer calls until resolution; accurate, efficient, and timely processing of configuration.Lead and coordinate the RFP / RFQ response and bid process, including providing customer cost estimates and engagement in the contract build out and approval process in sales force.Obtain and study information about clients' products, needs, problems, and business practices in order to build and offer the most effective sales presentations and proposals.Educate customers on how to best monetize their mobile investments and work with our finance teams to build out and subsequently demonstrate how HP's systems and software can help them maximize their ROI.Manage relationships with customers, internal partners, and team members, work cross-functionally internally and with customers to build compelling business cases that justify investments in our solutions..Create and maintain work and training materials as well as team statistics.

Responsible for performing tier 2, remote access support of all desktop, laptop, computer systems, repairs and/or installation of hardware and software products, and printer support.Apply diagnostic techniques to identify problems, investigate causes, recommend solutions, and provides end user training and support.Customer interface, trouble ticket handling, installing, diagnosing, repairing, maintaining and upgrading hardware and software while ensuring optimal workstation performance.Create programs using Visual Basic, .bat, and others as temporary resolutions for complex technical issues.Creation and modification of process documentation, participation in special projects as required.Management of legacy conversion including data integrity, equipment maintenance, and project updates.Personnel management of temporary employees for a legacy conversion including employee attendance, timecard submission, and shift scheduling.

Conway, Arkansas, Us

Creating database-monitoring scripts to alert operations and DBA support based on alarming events in the database.Correct telephone data conversion known issues, identify and correct new issues. Utilizes multiple transfer mechanisms to move data to appropriate platforms.Performed real time monitoring of system resources, which lead to identifying poorly performing SQL statements.Utilizing SQL, Engage, Rapidus, InfoBase, and Market Select to setup, submit, process, and audit jobs according to client’s requirements.Ensures compliance with established procedures, project requirements and service level agreements through testing and audits.

Responsibilities includes:Response to end-users e-mails or calls for support.Documentation and continued monitoring of these calls through final resolution.Educate Users as a part of issue resolution.Creation and updates of existing knowledge base articles.Carry out research to diagnose technical problems causing software/hardware issues.Participation in enhancing the quality of the support services provided.Product-testing activities on software.Provide support for online conferences facilitated for sales and support efforts.