Anna Gebhardt Email & Phone Number

Sunnyvale, California, United States

San Francisco Bay Area

Program Management and Business Analyst Consultant for numerous client accounts across technology, government, insurance, financial, utilities and academic sectors. Wore multiple hats, functioning as both a Technology Project/Program Manager as well as a Sr. Business Analyst. My experience in both roles allows me to deliver the maximum value to my clients.• Oversaw 2-4 client program accounts at any given time in dynamic, fast-paced environments and highly distributed teams for complex technical IWMS upgrades, reimplementations, or migrations to the Cloud. • Years of experience interfacing between technical and non-technical audiences to ensure requirements are accurately translated into deliverables which increase customer retention.• Delivered results in each phase of the SDLC and Program lifecycle: from assisting with RFPresponses and project kickoffs through to go-live and transition to maintenance.• Built dashboards and reports to track project performance against KPI's in Excel, Salesforce,Tableau, Smartsheets.• Experience working independently and within a PMO organizational model, collaboratingwith other PM's on resource allocation, procurement and leveling.• Developed project plans and controlled project scope using Agile or Waterfall methodologies to guide projects from conceptualization to implementation and maintenance.• Lead regular internal and external calls. Shared regular progress reports and influenced positive outcomes for key stakeholders.• Prioritized backlog items with client to deliver highest value work first. Advised client on recommended technical debt tasks that should also be included each delivery period to mitigate future risk.• Coordinated with account executives to cross-sell additional services that added real value to the client.

San Francisco Bay Area

• Assessed impact of current business processes on user base and stakeholders and evaluated areas for improvement. Identified process inefficiencies through gap analysis and outlined sensible OOTB and custom solutions.• Supported leadership team with reporting, analysis, and business presentations to inform business and IT strategies.• Liaised between technical and non-technical audiences in regional offices to ensure user requirements were translated into prioritized, actionable product backlog items with clear build specifications.• Strong documentation skills: BRD's, FDD's, assist with TDD's, UAT test cases and scripts,department playbooks, process workflows, training materials, and data migration/dataupload templates.• Experience leading discovery sessions, customer interviews, sprint reviews/retrospectives,product demo's, UAT and train-the-trainer sessions.• Experience creating requirement traceability matrices, work breakdowns, delivery roadmaps,realistic project schedules, and user-journey UI wireframes.• Worked closely with project teams to ensure the voice of the customer was correctly translated into accurate build specs and user stories. • Skilled in explaining complex concepts in simple, relatable terms and tailoring the messaging to the audience.

San Francisco Bay Area

• Shaped the strategic direction and operational framework that helped grow the REWS' Data Integrity Program from 1 person (me) to a department-wide, cross-functional initiative.• Implemented application, business system and business workflow optimizations generating cost savings worth tens of thousands of dollars.• Significantly improved portfolio data accuracy in REWS' IWMS system during a period of rapid growth.• Integral program team member responsible for managing the multi-year global migration to TRIRIGA IWMS.• Liaised closely with Corp Eng and global internal customer base to ensure development/enhancement work aligned with requirements.• Helped prepare and deliver QBR's to senior leadership.• Cross-functionally implemented strategic initiatives.

Bachelor Of Science (B.Sc.), Psychology

Activities and Societies: Women's Fencing Captain (2006-07) Awarded: Academic Excellence for International Students Scholarship, 2005.

Education record