Created and implemented a social media strategy for hotels; engaged with the audience and built a tight-knit community on different social media channels by producing creative and compelling content; monitored brand mentions: answered inquiries & provided customer service; monthly analytic reports.

Managed sales and promoted system of on-line services www.tophotels.ru for hoteliers as well as different kind of advertising platforms; responded and logged all B2B customers' queries and feedback; worked with internal teams on complaints and improvements.

Served as the main contact point for all guest requests and needs; resolved guest issues to the highest ability, ensured that customer problems/ complaints are handled in an effective, courteous manner; developed and drafted current reports and other documents; coordinated VIP arrivals and ensured all arrangements have been confirmed prior to arrival; handled multiple tasks at once.