- Managing top-level primary research and insight activity for the business and contributing to the development of strategy in this area.- Developing insightful questionnaires targeted to match business needs.- Commissioning market research agencies and managing agency projects.- Providing targeted consultancy and training to support smaller scale research undertaken by the wider business.- Expert user of Alchemer, Survey Monkey and Microsoft Office Forms; supporting colleagues in using these tools.- Building and maintaining self-service reporting dashboards using Microsoft Power BI.- Training end users on Power BI dashboards, and sharing knowledge with other Power BI experts.- Using Salesforce Marketing Cloud to create and send survey emails, and reporting on email performance metrics.- Providing training and best practice on data presentation and visualization.- Ensuring surveys and storage of survey data is GDPR-compliant.- Managing and developing the departmental SharePoint site (internal knowledge/resource bank).- Line management of a small team of Analysts.

- Setting up and managing a knowledge management system on SharePoint to share research and best practice with others in the English Language Teaching division.- Providing consultation and advice to colleagues on survey design and other research projects.

- Business analysis of to inform strategic decision making - supporting bids and acquisitions.- Presenting findings from research to key stakeholders.- Maintaining an internal SharePoint site.Looking after various mailboxes and responding to queries from internal staff, keeping to agreed service level agreements.Coordinating various projects for improving internal reporting systems. This involved attending IT meetings to define the project specification, and testing the solution when delivered.

Setting up and managing market research projects for various external clients (mostly FMCG and financial). This included designing questionnaires and arranging questionnaire translation, checking online survey links, using online reporting tools to monitor responses and quotas. Also handling all the paperwork e.g. raising purchase orders and paying invoices. Some report writing and client liaison involved too.

- Managing various primary research projects including author and customer satisfaction surveys.Analysing quantitative and qualitative survey results and presenting the findings in written reports and orally.- Training and supervising junior team members.- Processing and cleaning data using MS Access and Excel, handling large datasets, querying databases, setting up user-friendly Access databases to provide data for the business.- Reporting on sales data using SAP BI software.- Setting up and maintaining an internal website (SharePoint) to provide useful FAQs, documents and templates for other staff throughout the business.- Promoting the work of the department by preparing and sending regular email alerts about recent activity and updates to the SharePoint site.- Training staff from other departments on using SAP BI reporting software, creating surveys, and using the SharePoint site.

Working on various projects with the British Heart Foundation Health Promotion Research Group, including producing the annual compendium Coronary Heart Disease Statistics for the BHF.