Anna John Email & Phone Number

Dar Es Salaam

diagnosing and resolving hardware, software and end users problems Creating/adding/disable/modifying user account information on Active Directory. Provide support to domain resources: Intranet, Printing server, File server, lync and Email Exchange serverInstalling software into user’s computers; troubleshooting and configuration support for client desktop/laptop and networking environment Perform on-site and remote technical support over more than 30 vodashops in Dar es Salaam and out of Dar es SalaamProvide support and training to end users on new deployed applications and systems.Provide support to security systems: Symantec Endpoint Protection (SEP), Cyberoam, and NAC.Working with Windows server 2008 and 2012. Ensuring tapes are loaded in the tape library for backed up purpose.

Troubleshooting and fixing: All Software, Hardware and Network related problems.Provide support to security systems; Symantec, Cisco NAC, Cisco VPN and Cyberoam, Support Windows 7 operating system.Provide support to the following Corporate Applications: Mpesa, Sage, BMC Remedy, DBAuthorise, Morpheus, DBQuery, DBScanner and DBFax.Also provide support to domain resources: Intranet, Print servers, File servers, and Email Exchange servers,

Dar Es Salaam Tanzania

Support window 7 operating systemRoutine maintenance of HP Desktop and printers Troubleshooting and fixing all Software, Hardware and Network related problemsTrain NIDA stuff how to process data into citizen enrollment systemDeployment of Mobile Enrollment Unit (MEU)System testing: test MEU components (Laptop, scanner, printer, dermalog, camera and webcam) if their compatible with the system Providing training on how to operate MEU and to take BIOMETRIC features (e-signature, picture and finger prints)

Bsc., Information Systems Management

Professional Development Programme, Ms Word And Ms Excel