Anna Gromer, Mls Email & Phone Number

Valparaiso, In, Us

La Porte County, Indiana, United States

-Provides customer service including information services, readers advisory, and computing services- Leads two adult book clubs a month at our Main location and at our Coolspring location. - Develops and conducts a minimum of two family programs and two story times per month, at our Coolspring Location. -Completes assigned collection projects-Participates on committees-Provides marketing content and information classes/events and initiatives-Attends conferences, workshops and training sessions as part of on-going professional development

La Porte, Indiana, United States

-Directly supervised customer service team leads (5.75 FTE) -Created/managed the customer service desks schedules for all library branch locations excluding the LPCPL Exchange; monitored call off line.-Resolved customer service issues that are escalated up from customer service staff-Worked customer service desk at all locations as needed-Used Library’s HCM for recruiting, hiring, orienting, managing work schedules, communicating with staff, coaching, managing performance and service standards for staff -Analyzed data to evaluate staffing levels and services; works with appropriate staff to devise and recommend plans to improve circulation services- Worked collaboratively with collection development staff to assist with evaluating and managing collections

South Bend, In

My duties included but were not limited to:-Provided hands-on customer service and assist patrons with library accounts, and topics such as completing governmental forms, school projects, job applications, etc. -Connected patrons digitally by helping them use a variety of devices and technologies. -Performed daily departmental procedures including cash register operations. Used a variety of library technologies and software. Troubleshooted computers, copiers, and equipment as needed. -Actively participated in community initiatives and outreach. -Performed weekly Storytime for children ages 3-5. -Participated in merchandising and maintaining branch appearance including managing displays and performing shelving responsibilities.-Managed the collection development of the branch's children's material. -Supervised the branch in the absence of the manager or assistant manager.

Bloomington, Indiana, United States

In this position, I independently oversaw the late-night hours of operation of the Law Library at the Maurer School of Law. I assisted patrons in checking out materials, locating materials, and answering questions. I also processed returned materials and organized them for later shelving. I also implemented the procedures outlined for closing and securing the library at the end of the shift.

Bloomington, Indiana, United States

I worked as the Archival Assistant for the Center for Documentary Research and Practice's Oral History Archive at Indiana University Bloomington. My job is to assist the director of the Oral History Archive with tasks relating to collections management and metadata creation.This position appointment was directly concerned with the intake and processing of the African American Alumni of the IU School of Education Oral History Project from 2014, 2016-2018.

Bloomington, Indiana, United States

I worked as an intern for the Center for Documentary Research and Practice's Oral History Archive at Indiana University Bloomington. My job is to assist the director of the Oral History Archive with tasks relating to collections management and metadata creation.My tasks include but are not limited to, updating Archives Space finding aids, pushing digital audio and video files from Dark Avalon to MCO, addressing copyright issues in our interviews, working on digitization projects, completing research requests, and other tasks as needed.Linked is the project that I completed during my time in this position.

Valparaiso, Indiana, United States

As a Book Seller at Barnes & Noble, I was crossed trained in various aspects of the store. My central duty was as a cashier at the front of the store. I also was trained in processing customer orders at customer service, assisting customers with their questions about the merchandise, and taking phone calls. On the sales floor, I worked to assist customers in finding merchandise as well as provided recommendations. I was also trained in how to properly process materials as well as shelving newly received inventory. Working during the 2020 holiday season as well as during the COVID-19 pandemic provided me with very valuable customer service and sales experience.

Valparaiso, Indiana, United States

At LePeep, my primary duties as hostess were to greet and seat customers, maintain a tidy work environment, assist wait staff when needed, and process customer payments. In addition to these duties, I was also tasked with taking in-person and phoned-in carry-out orders, packaging up to-go orders, and delivering them to the customer.

Davenport, Iowa Area

At this position I have taken on a leadership role in our Wellness and Recreation Facility on campus. I am responsible for overseeing multiple staff members over multiple shift changes. I also am responsible for enforcing university and facility policies as well as checking out equipment and assisting patrons with their needs.

Davenport, Iowa Area

I worked in the university archives helping with processing collections. In addition to processing I did archival research for facility, staff, as well as external inquires.

Valparaiso, Indiana

I worked in the Archives of Porter County Museum processing and digitizing their photograph and scrapbook collections.

Master'S Degree, Library Science

Bachelor Of Arts - Ba, History

Certificate Of Completion, Leadership Northwest Indiana

This program gives participants evidenced-based learning experiences to strengthen their leadership skills and give them strategies to be.