Anna Guliaeva Email & Phone Number

London, England, United Kingdom

Drawing upon this job role, I extend remarkable performance in arranging detailed client-specific itineraries. On the other hand, I share my part to perform comprehensive documentation, with a focus on maintaining maximum data integrity. I am proactive enough to liaise with the valued clients from initial contact through the booking process and facilitate their trips. Furthermore, I play an integral role in booking travel for clients, including flights, hotels, wellness programmes, and transfers. I leverage my remarkable experience and in-depth destination/wellness knowledge to fulfil clients' requirements and recommend appropriate programmes. My key accomplishments during this job role are:• Employed Amadeus, Penguin, and other industry-specific systems to book flights and make necessary arrangements in a timely and efficient manner.• Established collaboration with external colleagues in hospitality and traveling across the world to ensure smooth execution of itineraries and successfully fulfil client needs• Maintained a clear diary and up-to-date detailed breakdown of needs to enable exceptional experience for the clients.• Assured adherence to Covid restrictions and requirements for both the clients' country of origin and destination of travel.• Received training regarding product knowledge.• Delivered comprehensive training sessions to the new hires on products and multi-layered responsibilities

London, England, United Kingdom

During this term, I displayed extraordinary proficiency in placing international students at schools, universities, and summer schools in the UK. I furnished my constructive input in performing detailed research, visiting, and shortlisting the available schools/colleges. I also provided impeccable support to the students throughout the education lifecycles. I liaised with multiple schools and families to successfully resolve disciplinary matters.My key accomplishments during this job role were:• Actively attended several educational shows throughout the UK and Russia for meeting clients/schools, representing BRIT Education, and establishing new contacts.• Utilised UCAS Hub to facilitate diverse students with undergraduate applications, whilst advising and guiding on personal statements.• Made travel arrangements for parents arriving in the UK to view prospective boarding schools/universities and prepared bespoke itineraries to maximise their time. • Led a project to send English language teachers to Kazakhstan for instructing large group of high-ranking employees from various ministries.

Moscow, Russia

During this job role, I performed exceptionally in handling multiple requests directly from diverse clients, business organisations, and small/medium-sized groups. On the other hand, I facilitated the clients from initial quote to departure with a keen focus on ensuring maximum satisfaction, I also booked global travel arrangements for FIT and MICE clients, including hotels, car rentals, transfers, individual excursions, and railway tickets. I maintained smooth workflows, whilst driving business functions in both Russian and English.My remarkable achievements for this job role were:• Invited by Mandarin Oriental Hotels and Althoff Hotels for familiarisation trips to Milan, Munich, and St Tropez.• Attended fairs in Nice, Ljubljana, and Moscow.Additional ExperienceReservations Officer | The Leading Hotels of the World, LTD, Moscow office, Russia