• Maintained a 96% CSAT department rating while handling +27,000 conversation each season• Supervised daily operations of the customer service department• Managed full-cycle hiring, training, and retention of employees• Designed the onboarding courses, claim databases, and KPIs• Formalized customer service policies and procedures, collaborated with other departmentsto improve inter-departmental processes• Co-project managed customization of NetSuite for all departments

• Created the department’s first ever product attribute database• Trained new employees on products and processes• Ensured customers were responded to in a timeline, professional and warm manner• Reconciled inventory between multiple software systems• Coordinated with 3PL to resolve shipping and inventory issues

• Assisted with merchandise selection at trade shows, showrooms, online showrooms, and the fashion district• Processed new arrivals, inspected for and reported defects, and placed fill-in orders• Adapted REVEL POS system for in-store and online retail• Maintained inventory database and performed physical cycle counts• Maintained vendor address book and customer mailing list• Managed social media accounts and created content for daily postings• Facilitated private shopping experiences• Planned, marketed, and or orchestrated group shopping events• Rotated merchandise and displays to feature new products and promotions• Created store branded design for products (t-shirts, glassware, labels, custom fabric)• Managed day to day activities of the business

• Defined project scope and requirements with clients• Created vector designs for marathon medals, company logos, and merchandise• Designed and maintained three websites

• Co-ran the business for 1 ½ years while owner was on medical leave• Mentored junior instructors, promoted students, and judged black belt tests• Taught technical martial art and workout classes a week to all ages• Communicated with parents about students' progress or areas of concern

• Created camp budget, objectives, schedule, and marketing materials• Communicated with potential clients and secured enrollments• Designed camp activities and obtained supplies• Led camp as the senior instructor