Rhysand Haag Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Responsible for providing guests with a seamless check in and check out experience.Trained 5 employees by teaching them the demands of the position and creation of systems to keep the front desk staff more organized.Washed and folded laundry to assist housekeeping staff during my shift.Maintained the cleanliness of both the office, front desk area, and the lobby for sanitation and protection against Covid-19Provided guests with knowledge of the local area in regards to navigation, cuisine, and current events.

Managed payroll, assisted with hiring, and store supervision while the store was without general management for 3 months. Supervised and trained 9 guest service associates to EWC standard and conducted follow up trainings.Ordering of inventory and keeping track of stock.Create and manage scheduling and availability for all front desk associates.Currently holding a sales conversion above center standard.Creation of sales goals for guest service associates.Warmly welcoming guests to their reservation to create a positive and memorable guest experience.Maintaining a working knowledge of products and making recommendations to guests.Opening/closing responsibilities as a key holder.Troubleshooting any technology issues that may arise such as credit card readers malfunctioning.Keep track of amount of change in both drawers and efficiently get change from the bank when necessary.Using communication skills to rectify any concerns held by guests.Experience using both Zenoti and Millennium scheduling systems

Philadelphia, Pennsylvania, United States

Engage with cafe guests to create a culture of hospitalityAssist in the preparation and service of menu drinks and food itemsDemonstrate self-leadership skills: open communication, self-awareness, and ability to take initiativeAssist in opening and closing the cafeEnsure cafe cleanliness including all service spaces, guest seating areas, and bathroom facilitiesAssist with bussing and arranging tablesExecuted running the kitchen during morning rush to get out breakfast sandwiches and bagels to guests as efficiently as possible