Responsible for team (4) productivity and managed work flow to meet or exceed quality service goals. Identified individual development needs with appropriate training. Foster an environment that encourage continuous process improvements. Effective liaison between customer and internal departments. Developed highly empathetic customer relationships and earned a reputation for exceeding service standard goals. Responsible for the prioritization of the work in the team. Supervision and monitoring of the order management (OM) area to ensure that processes, systems and reports are in place to optimize Customer Service performance. Drive cost optimization and continuous improvement in the OM area covering implementation of new functionalities.

Day to day coordination of the Nordic Customer Service overseeing the daily workload on order management and to ensure that processes, systems and reports are in place to help optimize Customer Service performance so that these meets the requirements of the business and the highest possible standards in the industry. Work with sales to priorities. Work with supply chain team to identify and implement improvements to processes and procedures which will deliver better customer service and supply chain performance. Develop and maintain current SAP processes.

Responsible for replenishment of stock to Scandinavian retailers using Warner's own replenishment system (RIM3). Forecast analysis to be presented to sale.

Control over all new release titles for Denmark, Finland, Norway and Sweden like delivery in time to warehouse (one in Sweden and one in Norway) from our fabric in Germany, delivery out in time to customers. Inform our warehouse of special packaging. Request sales estimate and place purchase orders. Continuously have meetings with our warehouse to go through the new release titles and volumes. Update release schedule that are set by marketing.

Control over new release and catalogue titles for Sweden containing Warner label and Sandrew label. Purchase orders, delivery in time to warehouse to meet the release as well as meet the customer requirements. Coordinate special packaging for new release as well as catalogue titles. Continuosly have meetings with our warehouse to go through the new release and catalogue titles and volumes. Update release schedule that are set by marketing.

Serve the customer at the best way I could. Order creation, dropping orders at warehouse. Take care of returns from customers. Assisting key account managers with there customers.

Help with workload at different companies as project leader, switchboard, receptionist and office duties.

Worked with civil cases during four years and crime cases during four years. Year 1995 May to September 1995 I spent in Greece as a seasonal worker. At Stockholm court house some of my duties were; Registered new cases. See to that summons got sign buy the defendant. Plan and book court proceeding through lawyers and other personnel. Taking minutes during the court proceeding.

As a member of the labour union I learned to co-ordinate courses that were held buy the union. I also got the post as a treasurer and learned to organize and how to be a bookkeeper.

See to that nobody was cheating.

Selling different campaigns through phone.