Anna (“Hania”) Greene Email & Phone Number

Spring Hill, Fl, Us

New Port Richey, Florida, United States

My employment with Kane’s has provided me with a “boots on the ground” experience with current customer experience issues and dynamics especially in regard to online vs brick and mortar experiences and challenges.

Greater Tampa Bay Area

Decades of experience in retail operations, management, sales, marketing, merchandising, employee retention, inventory, Customer Satisfaction. Constant Contact

Tampa, Florida, United States

I am grateful to be working one on one with customers and colleagues and hone my customer service expertise. Big Ticket Commissioned Sales - done right - provide some of the most profitable results. I spent many years managing commissioned and hourly sales associates and watched them grow their own paychecks through clientele best practices, sheer determination, and drive. I am enjoying the same success! It is a pleasure to focus solely on the customers again. (Another chapter for my book in progress.)

Greater Atlanta Area

• Reduced supplies purchasing by 25% via organization and controls. • Increased colleague confidence store-wide through education of processes and available tools previously unused. • Raised Cash Office Audit Score from Fail to 95/100 through organization and rigid procedure adherence.• Generated higher morale through improved communications and education of staff and colleagues.COVID-19: I am most proud of the months when Macy's reopened after the furlough period. I was one of the few called back at first. Due to the hiring freeze, HR duties were minimized. Responsibilities shifted to providing all support necessary for the management team and colleagues. Morale was low, security risks existed, and COVID-19 protocols were strange and new. Fear, worry, anxieties abounded every day for management and colleagues alike. I made it a priority to provide comfort and assurance while encouraging top performance.Areas of responsibility:• Oversee all functions of the Administrative Support Team.• Organize the store management office.• Execute operational administrative functions.• Support scheduling needs.• Balance the vault and other daily cash functions.• Facilitate the screening/hiring and on-boarding processes.• Serve as HR liaison for store colleagues.Drove sales, profitability, customer experience and loyalty results with a focus on store administrative functions including expense management, staffing, scheduling, customer service, building and equipment maintenance, cash office functions and safety standards.

Marietta, Ga

• Defined corporate identity to employees, customers, and broader community. • Enhanced Corporate Leaders effectiveness by reducing overlap and double tasking.• Built franchisee trust through consistent communications and execution.• Improved Public Relations efforts through centralized communications.• Organized and executed events to promote employee morale and community goodwill.• Advised franchisees in business development providing vital information and assistance.• Created internal and external communications for Franchisees, Executives, Office and Field Associates. • Managed and created affinity marketing programs at national and regional levels. • Coordinated affinity program activities as related to Franchisees with national organizations such as the American Diabetic Association, Go Red for Women, Soles4Souls, and various local, regional, and organizations as applicable to the industry and locale.• Responded to and vetted incoming media requests• Represented the organization as a spokesperson on behalf of the organization to media when needed • Coordinated with PR to prepare media briefing materials and participate in preparing senior leadership for media interviews • Coordinated production of print and web materials and worked with graphic and web designers and printers• Created, edited, published email blasts to members and community at large • Developed strong relationships with key partners • Worked with Marketing Department to create and maintain communications and production calendars and project timelines

Marietta, Ga

• Converted Franchise Training Store into a Corporate Flagship Store for profit and as a model for franchisees.• Instituted operational systems and processes.• Updated merchandising and displays, organized and streamlined inventory/stockroom, reduced costs in buying practices.• Hired, trained new and existing staff to excellent customer service standards• Provided product and customer knowledge and expertise in corporate marketing planning meetings, leading to promotion to Director, Franchise Communications & Affinity Marketing.• Trained and certified as an ABC and BOC Board Certified Pedorthist for professional shoe fitting, modifications, and manufacture of custom foot orthotics• Trained and coached best practices in sales, customer service, purchasing, returns, POS practices, inventory control, merchandising. • As company generalist, I was included in corporate marketing planning meetings for my in-depth product and customer knowledge and expertise which ultimately led to my promotion to Director Franchise Communications & Affinity Marketing.

Marietta, Ga

• Upgraded newsletter and weekly bulletin publications to attract new membership and increase volunteer participation. • Improved newsletter publishing practices and procedures to reduce volunteer time and effort. • Created associations with local businesses for donations and services.• Increased staff participation.• Instituted and coordinated new volunteer roles and committee leadership.

Bachelor Of Arts - Ba, Psychology, Political Science, 3.8 Gpa

Deans List

Associate Of Arts - Aa, Psychology, Political Science

Activities and Societies: Phi Theta Kappa