Bullard Advisory Group is a privately held management consulting firm specializing in healthcare program and growth strategies. Bullard Advisory Group provides leadership and expertise to managed care payers, public and privately healthcare companies, hospital systems and individual healthcare providers. We have a diverse team of experienced healthcare experts and operators who are ready to help you accelerate results and drive change.

- Develop and maintain relationships with Medicaid health plan leaders across the country, directing all aspects of solution development from opportunity exploration through solution planning and implementation. - Synthesize and interpret applicable data from internal and external sources to identify market characteristics/ competitive landscape/needs/problems (e.g., market opportunities, financials, technology trends, user preferences, industry/regulatory/legal standards, gaps, product portfolios).Define and help build and/or leverage the core competencies/capabilities that distinguish us in the marketplace which include differentiating innovation solutions, but also flawless execution of table stakes commitments.- Lead cross-functional engagement (Clinical, Quality, Network/VBP, Ops) to identify, design, adapt and develop data-driven, locally relevant strategy and interventions to improve population health and address disparities in Medicaid Managed Care.- Support a rigorous RFP/growth/business development process, translating solutions into winning RFP responses; Build capacity in health plan and functional teams to operationalize Medicaid Managed Care strategy.

Level2 is a UnitedHealth Group Ventures Start-Up Company that combines wearable technology and customized patient support to improve the health of people living with type 2 diabetes.- Defined strategy and objectives as the subject matter expert for Type 2 Diabetes on member-facing interventions related to nutrition, mental health (diabetes distress, anxiety, depression), physical activity, sleep, and social support to enable members to engage in healthy behaviors clinically proven to improve their condition.- Developed a member learning curriculum through a digital experience to educate members on lifestyle topics that impact their condition while increasing utilization and engagement of the member digital platform.- Led cross-functional teams with colleagues at various levels of seniority and engaged with executive stakeholders in Product, Clinical, Operations, Technology, Sales, Marketing and Research to develop, prioritize, and implement product solutions to improve member experience and grow market share.- Produced five activity videos in collaboration with Health Coaches, Marketing, and Technology as an activity intervention to engage members in healthy behaviors and support member digital platform utilization.- Created a monthly activity challenge in collaboration with Health Coaches, Marketing, Technology and Clinical to engage members in physical activities clinically proven to improve T2D condition related outcomes.- Disseminated and articulated product strategy to cross-functional teams and facilitated collaborative engagement to align and deliver solutions tied to department OKRs.- Managed a prioritization framework for product initiatives, balancing business value with stakeholder needs and user experience while articulating product strategy and vision.- Developed a SDOH product framework and reporting structure with a focus on disparity reduction in capability design and implementation.

- Conducted provider demonstrations of prior authorization platform in collaboration with Sales to secure client commitment, answer client and provider questions, and support business development.- Led & facilitated monthly reporting meetings to client senior executives where I was accountable for demonstrating product value through key product performance metrics including denial rates, service center metrics, notification TAT, provider NPS and cost savings.- Developed member and provider utilization management notification letters in accordance with federal, state, and client policies and regulations and conducted quality assurance testing to verify compliance.- Managed specialty medication drug list in alignment with product delivery roadmap and client contractual requirements.- Documented end-to-end operational workflow and provider experience journey mapping.

Internal Consulting Support: Aligned to an executive account manager to support business development efforts - Facilitated weekly account management meetings and presented the status of opportunities within the portfolio, new opportunities, and financials (including billing targets, actuals, % of target, YOY trend, unweighted and in year weighted pipeline, and line of sight) to senior account management executives.- Participated in client planning sessions and supported client proposals and presentations to define business priorities, identify client needs and aligned appropriate consulting value proposition and engagement to secure opportunities.- Led a quarterly account update and facilitated a deep dive of the key pursuits and live accounts within the portfolio, highlighting the consulting engagement and reporting sales targets and associated revenue.- Created and managed opportunities within Salesforce through the qualify, propose, review, contract, sold, and booked opportunity lifecycle stages.- Drafted SOWs, opportunity term sheets, and pricing proformas obtaining appropriate client executive approvals.- Initiated consultant staffing process by interviewing consultants for client engagements, managing introductions to clients, and setting up the OpenAir consulting billable hour platform to ensure billable hours are accurately captured.- Led the creation of a Growth Practice Account playbook to provide a detailed overview of roles & responsibilities through loading opportunities in salesforce, advancing opportunities throughout the stages, establishing, and requesting pricing, creating and managing billable hour bookings, approving timesheets, managing term sheets, drafting SOWs and account reporting.- Accountable for onboarding new growth practice account management support roles and facilitated a weekly meeting to support my peers in their new role while building and maintaining strong working relationships.

- Designed, scoped, and translated product strategy into prioritized product requirements, user stories, and prototypes in alignment with business priorities and client needs to ensure a seamless provider experience.- Created wireframes, operational workflows, and supporting materials to demonstrate product value, solution design, and user experience to secure client commitment.- Wrote business product requirements and gained cross-functional alignment with Technology, Operations, Legal, Clinical, and Marketing.- Developed a patient ER diversion strategy and business case articulating appropriate interventions, fiscal impact, operations model, and clinical outcomes incorporated into product strategy and design.- Developed product recommendations for product capabilities to support patient identification & engagement, home configuration, wearable technology, and remote & virtual care.- Presented current state capability analysis, data findings, and leading practice recommendations for a targeted high ER utilizer/frequent flyer program to reduce medical spend to client senior executives.- Conducted a root cause data analysis to drive program strategy and leading practice solution recommendations for an ER diversion strategy and frequent flier/high utilizer program & interventions.- Developed a deep understanding of client ER utilization patterns and targeted conditions within the Medicare and Commercial lines of business to develop leading practice recommendations to effectively manage and reduce ER utilization.- Conducted stakeholder interviews and current state capability analysis to build a deep understanding of client needs and opportunities for leading capabilities, processes, and operational models to reduce potentially avoidable ER utilization and medical spend and inform diversion strategy.

- Led key projects identified by Sales leadership that support critical business functions, processes, and operations in preparation for Medicare Annual Election Period (AEP) serving as the sales domain project lead.- Led the deployment of an online chat feature to increase Medicare product plan market share.- Presented AEP application and enrollment data (including enrollment by retail store, market share and YOY trend) of top three carriers as part of an agent/broker sales program to sales executives in partnership with a major retailer.- Deployed a vendor agent license hold program to improve sales agent experience and contain costs associated with agent licensure and appointments.- Led a claims platform migration of an acquired health plan to standardize, simplify, and improve operational processes for a consistent member, provider, broker, and employer group experience. - Led a large cross functional engagement to ensure thirteen sales applications and associated operational processes support the new Medicare beneficiary identification number.- Facilitated stakeholder meetings to strategically drive projects forward through pilot implementation documenting status, dependencies, regulatory updates, spend, risks, and mitigation plans while driving business decisions and next steps.- Accountable for identifying, tracking, and ensuring timely resolution of IT defects and production issues.

Build rapport with students and parents by guiding them through the federal student aid application and policy regulations and award funds from federal, state and institutional aid programs. Key Achievements:• Responsible for analyzing and interpreting research data regarding current higher education market, tuition trends and competitors to present recommendations on strategic business planning for university program offerings and enrollment• A assist students and families with financial aid requirements and process federal verification • Resonsible for caseload of 430+ students and maintain paperwork and document all customer/client interactions and requirements through clear and unambiguous written notes • Lead project manager on the development of a new outside aid process designed for the $2.6M annual outside scholarship funds received from privately funded sources

Fellowship focused on empowering diverse young professionals from outside traditional power structures and training tomorrow’s trendsetters, elected officials and civically engaged community members.

Served as presenter for three years at the Bush Connect annual networking event designed to build and strengthen connections between leaders and leadership networks. Produced engaging event programming that inspires, equips and connects 45+ participants to more effectively lead change in their communities.

Co-founder of initiative seeking to serve as a meeting ground for people of historically marginalized communities to engage with one another and share resources with the goal of cultivating a pool of people ready to serve and lead within those communities. Led and facilitated over 15 dialogues and workshops surrounding identity-driven leadership, microaggressians and the intersectionality of race, gender and socioeconomics. Recognized by the Saint Paul Chamber of Commerce as a professional of color affinity group.

Active leader of the 12-member advisory board that works to advance women’s leadership through education and connecting emerging leaders. Actively worked to recruit, train and promote progressive trendsetters and leaders in business and industry. Served on the communications team to create monthly newsletters and relevant social media content to strategically engage and appeal to internal and external audiences.