- Respond to and triage end-user issues in Workday by identifying trends, conducting root cause analysis, leading cross-functional resolution efforts, managing system changes per governance processes, and negotiating deadlines among IT, external vendors, and end users.- Proactively monitor systems to identify potential gaps or issues, resolve or mitigate these to ensure alignment with business requirements, and coordinate integration implications while implementing process improvements across affected areas.- Analyze anticipated system upgrades from a cross-functional perspective to proactively identify and mitigate potential issues, recommend and implement new functionalities for operational improvements, coordinate all aspects of upgrades including user acceptance testing and vendor coordination, and manage Workday Release upgrades as a liaison between IT and end users, balancing business process needs with system constraints.- Design and build complex reports, dashboards, and analytics while recommending and operationalizing innovative methods to deliver data to end users, supporting business process and system improvements.- Act as a subject matter expert and consultative partner to end users and centers of excellence, identifying and proposing significant improvements and measurable business benefits by understanding client needs, leading impactful programs, enhancing existing process improvement approaches, and developing new strategies, while ensuring personnel effectively understood and utilized proposed solutions.

- Workday technical expert and liaison strategically and tactically championing and advocating stakeholder needs to support Talent Acquisition/Recruiting and Global Talent Mobility’s business critical cases/events and escalated issues blocking production success from end-to-end including incident documentation, escalation management, prioritization, gathering global & country specific business requirements, process improvements, bug testing, document acceptance criteria, and user training.- Participated in all phases of design and testing efforts for Workday Implementation including story sign-off, identifying test scenarios, validating testing scripts & executing System Implementation Testing, and Service Rehearsal Testing for Global Talent Mobility.- Responsible for designing, writing, and presenting live webinar, recorded training and coaching for Talent Mobility, Immigration, and Data Management team members to allow Nike to become self-sufficient, reduce dependencies on consultant partners, and increase user confidence prior to and after implementation go-live.- Maintain close relationship with Nike’s functional operations in Talent Acquisition, Global Talent Mobility, HR Core, Compliance, Payroll, Tax, Immigration as well as HR System and Tech partners, and external vendors to review planned production activities to identify potential problems, then plan and implement solutions and/or engaging Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues.- Acting as Mobility Product Lead since June 2022 through various management and leadership changes with responsibilities such as attending leads meetings, providing weekly status updates, and acting as SME for Mobility in company-wide roadshows, train-the-trainer and Workday/ServiceNow Level Up series.- Successfully work with Scrum Masters, Technical and Functional teams as well as Senior Leadership in an agile sprint environment.

-HRIT Lead and Subject Matter Expert for Global Talent Acquisition and Recruit HCM process optimization in Workday focused on leading prioritization, research, issue resolution, change management, and enhancement requests when partnering with internal cross functional groups and external vendors to deliver strategic outcomes of HR initiatives.-Day-to-day support of business processes, integrations, reporting, and dashboards to ensure consistent, high-quality business operations as well as reviewing and managing Workday release impacts on current design.-Responsible for gathering global & country specific requirements to create thorough, detailed, accurate system and/or integration specifications, systems mappings, and testing scripts when implementing new programs.-Oversaw the effective implementation of human resource programs, developing and directing analysis of business requirements to be solved with automated systems to optimize ROI from design to training of end users.

-Successfully completed the end-to-end design and deployment of the most challenging HCM workstream Recruit & Hire in under a year with no prior Workday Recruit specific knowledge.-Designed and executed hundreds of end-to-end scenarios for system implementation including Recruit for HCM and Payroll processing, HCM Onboarding, Talent Calibrations, Annual Review, and Termination processes.

-Liaison between IT and HR for system support, compliance, user interface and system reporting requirements using Qualcomm’s award winning, home-grown, global cloud based HRMS supporting over 32,000 employees.-Functional expert for Employee Relations systems in process of reviewing, selecting, and implementing new SaaS HCM to support over 60,000 employees when transitioning from custom to traditional program solutions.

-Designed and implemented a new custom Workforce Management and Offboarding tool from beginning to end in under 3 months to reduce time and manual work when processing large reductions in force including streamlining generation and notification of Severance packages.-Worked directly with Employee Relations and Term Admin while overseeing HR Systems for all termination activities to ensure employee received the smoothest transitions possible.

-Reduced duplicitous efforts in Employee Change by combining multiple workflows into one easy to use form.-Transitioned Performance Improvement Plans to online so employees had real-time access to goals and progress.

· Served as a liaison between employees and third parties to resolve benefit related issues.· Identification and resolution of delivery issues including, process design, communication, and education.· Ownership and delivery of new employee benefits orientations, including maintenance of orientation materials, and over site of the enrollment process. · Drive both on-going and annual enrollment activities such Benefits set ups in conjunction with off-site consultant, employee communications, system reporting of all change activity.- Assist in the administration of wellness programs and activities designed to improve employee health and well being.

• Was responsible for various data clean-up and migration projects within HRMS. • Monitored internal processes to effectively reduce unnecessary work and streamline to reduce those workloads.• Effectively maintained HRMS security of all employee users and HR department users.• Implemented and design SharePoint workflows to reduce paper waste and utilize automation.• Established and maintain computer records, including recruitment files and tests, general files and other information on sick leave, payroll, vacation pay, attendance cards, and hourly time records• Maintained confidential employee information and records.• Performed office services such as filing of documents, duplication, stocking of supplies and monitoring of equipment.• Entered personnel changes into payroll computer system.

• Coordinated schedules for multiple interviews with candidates, recruiters, hiring managers and referrals; manage all details of interviews including travel arrangements. • Partnered with Talent Acquisition Partners to obtain a clear understanding of open positions and the associated sourcing: assist in posting positions, conduct reference checks, and background checks.• Served as a resource for candidates' questions (i.e., client’s business model, the interviewing process, position details, etc.). • Managed candidate files, including maintenance of internal databases to ensure comprehensive data collection of all candidates.• Send and follow up on new hire paperwork, ensuring that all the information is submitted to Human Resources. • Assisted Talent Acquisition Partners in preparation of materials for Recruiting events. • Assisted with special projects other tasks as needed.

• Only on-site contact for 75 employees and one of two remote contacts for 250 employees.• Kept records of personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.• Coordinated with Payroll and IT departments daily to ensure all employees are placed correctly in all internal systems and provide information and/or create any necessary reports as demands change.• Administered benefits programs such as life, health, dental and disability insurances, vacation, sick leave, leave of absence, and employee assistance in coordination with parent company benefits department.• Maintained knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.

• Used Internet to research and design a Facebook “Fan” Page for recruiting purposes.• Increased use of social media networks to expand the pool of applicants.• Developed Instruction Manual for updating and maintaining the Facebook Page via HTML coding.• Teamed with Marketing, Video, and Guest Relations departments to ensure compliance with all policies.See www.facebook.com/jackintheboxcareers

• Provided technical support to a dozen clients per day who use Pro-Pay via desktop sharing.• Imputed dozens of client companies’ payrolls and taxes per week via electronic payments.• Reviewed and tested software to advise programmers on how to make the program more user-friendly.

• Classified and calculated a thousand absence notifications and accruals per pay period.• Monitored payroll processes and taught new clerks how to prepare thousands of payroll checks.• Converted employees to new methods of payment which made payroll more efficient and cost effective.

• Completed hundreds of transactions for customers at the cash registers per week.• Coached staff in customer communication and making the customer feel welcome and appreciated.• Answered customer queries, problem solved and provided detailed information on new products.