Anna Riley Brmp® Prosci® Certified Change Practitioner Email & Phone Number

Valley Forge, Pa, Us

Senior Solutions Consultant (IT Business Relationship Manager) in the International sub-division within the Information Technology and Security division for Vanguard. Work in both agile and waterfall methodologies; crossing the silos while converging business and IT to deliver business value from technology investment. -Led front running sessions for UK digital advice as well as Mexico, Canada and South America's public and secure websites taking into account different regulatory environments -Led Canada's sales and marketing digital needs assessment -Led Global Institutional secure portal front running sessions -Developed employee journey maps that crossed the silos to communicate to leadership the opportunities around people, process and technology in the UK and Canada. These clear up pre-conceived perceptions of what the opportunities are. -Led front running for a preference center across Australia, Europe and Americas regions taking into account different regulatory environments to come to common capabilities which is now in proof of concept development. -Developed a multi-year technology roadmap for Canada sales and marketing-Developed multiple process flows including people, process and technology to align multiple teams across a large organization in an ambiguous environment which resulted in business capability requirements

Valley Forge, Pa, Us

Solutions Consultant (IT Business Relationship Manager) in the Corporate Systems sub-division within the Information Technology and Security division for Vanguard. Aligned to the Global Risk & Security organization and operating in both agile and waterfall methods; crossing the silos while converging business and IT to deliver business value from technology investment.

Valley Forge, Pa, Us

Solutions Consultant (IT Business Relationship Manager) in the Corporate Systems sub-division within the Information Technology and Security division for Vanguard. Aligned to the Marketing organization and operating in both agile and waterfall methods; crossing the silos while converging business and IT to deliver business value from technology investment. •Led the creation of a converged IT and business roadmap for an enterprise-wide Marketing organization including people, process and technology by stimulating, surfacing and demand shaping to deliver on business value. •Co-lead the solutions consultant community of interest for more than 30 solutions consultants across the 16,000+ employee organization sharing technology pilots, implementations and emerging technology industry trends across the silos. Examples – Robotic Process Automation (RPA), Blockchain, Artificial Intelligence (AI), FinTech •Marketing technology portfolio rationalization. Examples – Office 365, Teamsite, Adobe Analytics, Adobe Campaign, IBM Campaign, IBM Interact, Seibel, Dynamics, Google Analytics, Python, Hadoop, Tableau, Adobe Audience Manager, CVent, Limelight, Adobe Launch, Adobe DTM, Khoros, Aprimo, Exact Target, Sitespect, OpinionLab, Medallia Digital, Seismic, Wordpress, NetBase, Tealeaf, Data Lakes, AWS, Azure •Emerging technology, capabilities and industry trends research. Examples – Forrester, Gartner, vendor conferences, industry conferences, start-ups, Business Relationship Management Institute, educational institutions

Camden, Nj, Us

Charged with improving the business value of IT Services across the organization’s 7,000 employees by strategically managing relationships with Corporate Communications, External Affairs and Business Development as well as seven business relationship managers who represented other functional areas. •Founding member of Imaginovation, the innovation program created to bridge the gap between business, technology, start-ups and educational institutions; elicited innovative approaches to solve business challenges or develop new products. •Developed three customer journey map personas for turning on water service – looking at the end to end process across all of the silos - for the purpose of addressing pain points with technology investment that would lead to business value and improved customer satisfaction. •Developed business relationship partnership metrics and toolkit that established benchmarks and tracked progress. •Envisioned and implemented Communications Advisory Partners (CAP) program that supported improved internal and external technology communications; sponsored by the Chief Information Officer. •Led the change management efforts for technology implementations. Examples - Office 365, SAP, SAP S4 Hana upgrade, Laboratory Information Management System, Mobile Hot Spots, GIS, Cisco, Avaya, McAfee, IBM Smartcloud.

Camden, Nj, Us

•Led American Water’s effort to partner with third parties to establish a desalination water treatment apprenticeship program which resulted in an apprenticeship program framework being established for brackish water, desalination and traditional water treatment designed for future use across the entire industry. •Championed initiative, proactively discovered, and pursued the NJ Department of Labor and Workforce Development educational grant which was funded to New Jersey American Water for up to $100,000 with Rutgers University to upgrade the skills of their current employees and train new employees, for retaining highly skilled and high wage jobs in NJ.

Camden, Nj, Us

•Researched and developed the rate case responses defending IT spend to regulatory agencies•Led the development of the CIO’s communication efforts internally and externally •Developed and led innovative crowdsourcing initiative using gamification to engage employees to improve training materials; exceeding employee engagement goals within the first 24 hours. •Envisioned and led the implementation of zip code search technology which became the framework for electronic water quality reports distribution, once approval was granted by the Environmental Protection Agency (EPA). Estimated cost savings of distributing electronically rather than print was about $350,000 per year once fully implemented.

Camden, Nj, Us

•Championed the development and implementation of web/interactive strategies including the social media strategy which was implemented across the business (including 19 subsidiaries). •Partnered with a small team to re-brand and essentially build a Marketing and Communications function from the ground up in preparation for taking the largest investor-owned water and wastewater utility company in the U.S. public.

Offered a complete range of banking services through over 800 branches across the northeast U.S. and Florida.Responsible for internal and external websites and 300+ digital branch display project management.• Managed company website which had been ranked as one of the top 15 on-line banking websites 3 years in a row by Forbes "Best of the Web” as well as the on-line Visa® Rewards Program.• Managed internal communication tools for 10,000+ Employees.

Not-for-profit subsidiary of the Uniform Code Council (now named GS1), developers of the UPC code, which provides a global repository for registering item data and sharing standardized, synchronized supply chain information. One of the first five employees of the start-up involved with developing and launching the company’s brand and corporate identity, business development efforts as well as the company as a whole.• Brought competitors together, such as Wegmans, Ahold, Coke and Pepsi, to develop data and xhtml standards across the consumer product goods (CPG) industry to enable ecommerce over the internet. • Managed digital marketing, public relations, including co-branded press releases with business partners, such as IBM, Walmart, Nestle and SuperValu, as well as media planning, collateral development, product launches, business development, trade shows, presentations, graphic arts and fulfillment. • Built from the ground up and then managed a 3-tier alliance partner program which included companies such as IBM and Transora.• Managed company hosted, monthly national events for 400+ business and technical consumer products trading partners and solution providers as well as national events for C-level executives and board members.

Private label, Tastebuds brand, women’s resort wear, and Xeric brand, active sportswear, apparel manufacturer.Established the marketing and communications function, garnering coverage in Women’s Wear Daily, inclusion in the Surf Expo fashion show and trade show booth design awards.