Some of my main responsibilities and achievements:*Lead project manager of all existing (at the time: seven) Early Access Programmes, from proposal stage through to project implementation and execution*Pro-actively managed major key accounts throughout Europe and internationally; overall accountability for the entire Germany market*Responsible for stock management and accuracy of relevant records and regular reports/meetings to board members and clients*Trained internal and external personnel regularly and extensively in product and project information and company processes*Negotiated and devised supply agreements with major hospital groups, securing revenue and customer retention for a considerable time as well as customer satisfaction*Managed market access strategies for 19 different countries and successfully implemented these with my international team resulting in new business and sales in 13 out of 19 countries*Identified several new business opportunities and effectively followed-up or delegated where appropriate, ensuring the potential was realised*Continuous management and development of business relationships with clients, customers and stakeholders such as Key Opinion Leaders, Healthcare Professionals and NPO leaders*Attended national and international congresses representing both Clinigen's and our clients' interestsThe Clinigen Group is a specialty pharmaceuticals and services business with offices in the UK, US and Japan, serving more than 50 markets globally with an extensive customer base of pharmaceutical companies, biotechnology companies and contract research organizations.http://www.clinigengroup.com

Some of my responsibilities and achievements:* Project set-up, implementation and successful execution of very first international key account contract* Conducted extensive market and customer research/analysis, identified regulatory requirements and developed a manual detailing necessary internal/external processes and procedures* Handled and analysed large amounts of clinical data, provided mainly Key Opinion Leaders and Healthcare Professionals with information packages and summaries* Organised and attended numerous national and international congresses, exhibitions and sales meetings with clients and Key Opinion Leaders representing both Clinigen’s and clients’ business interests* Organised a KOL-led workshop at the EASL 2011 in Vienna, Austria (including setting up programme/content, speakers, invitations, location, video-recording etc.)* Worked closely with Commercial Director and BD Manager to develop strategies, proposals and contracts to acquire new business * Pro-actively managed all new projects to ensure client and customer satisfaction by offering highest standard of customer service* Set-up of international sales department, assisted in recruitment and training of personnel and optimised internal processes* Monitored sales targets and took appropriate actions to achieve and surpass these targets in over 10 countries* Supported and supervised sales team and conducted training where necessary with regular reports to Head of Customer Service* First and main POC for all international enquiriesClinigen stands for “Unmet needs, Unparalleled solutions" The Clinigen Group has the necessary licences, the capacity and the processes in place to be able to distribute and manage licensed and unlicensed medicines across the world; from clinical trials to compassionate use/named patient programmes, from low volume niche or orphan drugs through to newly licensed drugs as well as keeping discontinued medicines available. http://www.clinigengroup.com/

This was the second full-time internship as part of my studies, compulsory to be abroad. During the internship, my duties included the delivery of high standards of service and hospitality to a huge & diverse set of international guests & customers. As well as administrative tasks, I provided support to the Front Office as the main contact person for Russian speaking guests. I managed to work in all sections of the F & B department (restaurant and its front office, room service, banqueting, conference) although the internship contract only considered one. Within the three months, I was promoted four times and was coaching & supporting new interns after 6 weeks of employment. I learned how to work under extreme pressure and within a multi-cultural workforce. I gained an insight in what it means to be customer-focused and operate as an international company. The outcome was that I received outstanding marks for my job reference by the employer and obtained a certificate upon attending internal training by Teehaus Ronnefeldt.

This was a full-time internship, compulsory as part of my studies. My responsibilities were to accomplish all workload incurred by day-to-day operations in the following departments: Front Office, Sales & Marketing, Conferencing & Banqueting and Food & Beverage. As this was a family-run 3* superior hotel, I gained hands-on experience in operational hotel management. The size of the hotel and hence the size of the departments required constant flexibility to switch positions and adapt to changes. Consequently, I was assigned with early responsibility, shift leader positions and the organization and management of events, which gave me the opportunity to be a pro-active contributor to the business.

For the two months until I started university, I worked temporary as a call-centre agent for a telecommunications company. My responsibilities in this position were to acquire new and retain existing customers. To the end of the two months, I was also assigned to forward customer enquiries and report complaints. I gained experience in selling techniques and learned how to deal with difficult and/or dissatisfied customers.