Anna Packard Email & Phone Number

Waterville Maine

Review applications for available financial aid programs and grants

Waterville, Maine

Compliance review for Medicare, AHCCCS Medicaid and Commercial Payer billing based on Federal and State guidelines for Air Ambulance Company that provides service in 7 states.QC paper claims and review clearinghouse reports for rejects. Assist with billing when needed.Reviewed current billing processes for improvement opportunities

Maintained Central Business Office system; dictionaries, contract data bases, system generated reportsCompiled month end reports for corporate distributionUploaded patient statements daily through eTactics websitereviewed current processes for improvement opportunities

Maintained all Managed Care contract databases; correcting and updating proration rules based on changing weights, rates and percentages. Reviewed current billing processes for accuracy and compliance. Implemented corrections based on individual insurance contracts and working knowledge of B/AR and General Ledger.Gallop Survey Team Coordinator for Business Office, Central Scheduling and Patient Registration.Performance Management Team Lead assessing Business Office FTE processes for increased job proficiency and employee success. Implemented current “My Opinion Counts” initiative where volunteer teams were established and inter-departmental goals were set.HCAHPS Team Lead: focus on employee empowerment, proactively meeting and exceeding customer expectations, managing conflict, effective communication, actively listening to our customers, and responding to and resolving customer concerns.

Insurance follow up and collections for the hospital's largest Managed Care contract group; Blue Cross Blue Shield Traditional, PPC/POS, HMO, (Florida plans, Federal, Empire, GHI, out of state) Tricare, Tricare for Life, Veterans, ChampVA, Cigna HMO & PPO, Aetna HMO, PPO, POS and hospitals self-funded ASO account.Reviewed new contract information, researched revenue code/HCPC issues. Identified negative trends and initiated billing edits to ensure accurate and expedited reimbursements. Worked all A/R credit balance reports for both commercial insurance and self pay accounts. Reviewed refund requests from recovery agencies, patients and the hospitals refund vendor. Reduced credit balances 79% and averaged 8% below the targeted 1 A/R day.

Master Of Science Management, Business

Master'S Degree, Business Administration And Management, General

Certificate, Medical Billing And Coding

Associate'S Degree, Computer Programming

Bachelor Of Arts, Organizational Management