Product Manager, Customer Experience - Business Critical Services
• Built an internal web based tool for costing, turning a costing model previously created on multiple excel spreadsheets needing continuous time-consuming iterations to a dynamic tool that can support multiple changes with little to no downtime and no errors. What previously took 2-3 hours per cost estimate now takes 20 mins• Tracked, reviewed and prioritized risks and issue for current and future releases• Managed and mentored a PM intern and was responsible for development, performance review, scoping and assigning projects, and teaching• Responsible for setting up tooling including Aha and Rally to create prioritization frameworks and product roadmaps for the team