Product Manager, Customer Experience - Business Critical Services
- Built an internal web based tool for costing, turning a costing model previously created on multiple excel spreadsheets needing continuous time-consuming iterations to a dynamic tool that can support multiple changes.
- Tracked, reviewed and prioritized risks and issue for current and future releases
- Managed and mentored a PM intern and was responsible for development, performance review, scoping and assigning projects, and teaching
- Responsible for setting up tooling including Aha and Rally to create prioritization frameworks and product roadmaps for the team