Anna Jermain Email & Phone Number

Lake Mary, Florida, United States

• Navigated post-pandemic challenges, addressing declining revenue through strategic reductions in force and offshore staffing, while implementing AI and automation to revamp processes for streamlined efficiency and goal achievement• Transitioned the after-hours team from to offshore and implemented incentives to establish more production after hours• Reduced costs by $40k monthly while improving candidate experience by implementing AI into the recruitment process• Implemented a proprietary scheduling platform, achieving a 50% reduction in production team scheduling time• Initiated enhanced data transparency by implementing BI software, implementing customized dashboards with real-time analytics by utilizing SQL proficiency to track key performance indicators

Lake Mary, Florida, United States

• Resolved company pain points by implementing solutions for automated recruitment and scheduling, including the rollout of a mobile-friendly onboarding system, a new scheduling platform, and the establishment of an after-hours call center• Transformed and expanded the after-hours team from 6 to 15, creating an efficient call center for enhanced client experience • Addressed training gaps by implementing an LMS and creating formal courses covering internal roles and core systems• Grew of the sourcing team from 3 to 7, reducing days to hire from 20 to 14 and increasing weekly hires from 70 to 100• Developed Standard Operating Procedures for new and existing processes, ensuring clarity and consistency during implementation or rework phases

Lake Mary, Florida

• Managed end-to-end onboarding for clinical staff on the ADP system, ensuring a smooth process from paperwork to pay schedule customization through effective communication• Collaborated with the CEO to refine processes across production and support branches, playing a key role in developing and overseeing new process implementation, and conducting follow-up audits for widespread adoption• Aligned with CEO's goals, researched and vetted vendors for new tech, contributing to strategic decision-making and operational efficiency.• Standardized the recruitment process by partnering with staffing teams to understand pain points in the candidate pipeline, leveraging hands-on experience and SaaS training to enhance efficiency

Remote

Conducted audits of the company census to prepare and update the HRIS for a smooth transition into the upcoming season of open benefits enrollment.Screened potential applicants and held preliminary phone interviews to aid in the process of hiring the Community Leaders for multiple store locations.Created new and updated existing modules in the training and development database to ensure that every employee is able to stay up to date on the most current policies and procedures.Executed weekly company payroll for 400+ employees by utilizing the APS payroll system.

Oviedo On The Park

Implemented business strategies of managing controllable expenses to successfully operate a $1 million store and obtain the desired budget goal of 10-15% net income; including achieving 28% cost of goods sold by ordering to forecast and training staff to minimize product waste and 20% controllable labor by accurately forecasting sales and scheduling accordingly.Maintained the least amount of store turnover out of 30 stores companywide for the fiscal year of 2018 by executing local human resources with excellence.Conducted thorough recruiting and used behavioral interview techniques to ensure top performers were successfully hired.Completed all employee onboarding which consisted of reviewing and uploading new-hire paperwork (I-9, W4, employee profile and payroll information), led new-hire orientation, and assisted in benefits enrollment. Developed an in-store training schedule for each team member to ensure compliance with food safety certifications as well as cross-training for maximum staff efficiency. Cultivated a healthy work environment by holding crucial conversations to resolve disciplinary issues and conflict between employees and effectively disciplined and/or terminated employees as needed who negatively impacted work morale.Executed the mission to “help people, serve others, and be a part of the community” by partnering with the Oviedo organization Hope Helps to provide support for their yearly events that give back to the community.Supported local schools such as Stenstrom Elementary, Oviedo High, and Hagerty High with in kind donations as well as fundraising events held at the store.Developed a catering program and position at the store level to handle incoming catering events and networking requests as well as to reach out to the community in order to scout out new catering business.Served on the traveling training and development team prior to store opening and was able to help successfully launch two restaurant openings.

Orlando, Florida

Project managed the launch of a new Sherwin Williams location in downtown Orlando including the physical buildout, receiving new equipment and inventory shipments, implementing new store planogram, and early execution of the sales strategy to ensure successful market penetration.Led the store to two sequential years of performing 20% above budget by aggressively cultivating new accounts during the three month buildout and maintaining the same drive to reach new customers once store was opened for business.Recruited and hired the entire store staff and complimented all training material with additional on the job training to build a team committed to growing sales, on the job safety, and excellent customer service. Represented the Sherwin Williams Orlando District at multiple job fairs to recruit college graduates for their management training program.

Casselberry, Florida

Brought the Casselberry store performance from 10% under sales forecast to 15% over budgeted goal in the span of two years.Utilized a revised, incentive based training material focusing on teamwork and personal development to engage existing employees to raise the customer service standards and focus on sales in order to accomplish store performance goals.Performed an in depth review of the profit and loss statement to uncover and remedy deficits in the budgeted controllable expenses.Kept accounts receivable fluid by proactively managing customer accounts to prevent them from going past due.Uncovered new accounts and grew existing relationships by developing a mentorship with the assistant store manager in order to tag team the store sales strategy of lead generation calls and out of store customer visits.Facilitated annual employee reviews to maintain open employee communication as well as administer raises for excellent performance from year prior.

The Villages, Florida

Was in charge of business development for the store by generating new sales prospects each week and maintaining existing accounts.Created and led interactive workshops at the store to engage customers and expand their knowledge on products and boost our DIY sales.

Bachelor’S Degree, Business Management

Associate’S Degree, General Studies