Anna Foster Email & Phone Number

East Lansing, MI, US

• Appointed interim role with oversight to Logistics, Mail Services, Warehouse Services, and Capital Asset Management
• Active member of leadership team – contributed to unit-wide Annual Evaluation Review process
• Awarded ULSCA 2024 Mark Teragawa Innovation Award for 24/7 FlexHub Operation
• Implemented review of current service levels and related billing rates for all oversight areas
• Created transparency in project and resource allocation for all areas in Supply Chain Fulfillment
• Completed review of all Service Level Agreements and resources to support goals of unit and University

• Replaced pallet racking in 31,000 sqft warehouse improving safety and capacity, with no negative impact to daily operations
• Increased operational efficiency in warehouse, reducing daily average order queue from 800+ lines to 200 pick lines per day
• Led implementation of new 24/7 FlexHub, an inventory management operation supporting $2.8M in stock
• Identify creative solutions to increase efficiency, utilize resources, policy adherence and provide high-level customer service
• Develop team members to recognize strengths and build confidence to achieve high-performance
• Hired and trained seven new team members – comprised of APSA, CT, and 1585 union members

• Rebuilt department, hired three CT team members, instilled a new collaborative approach to achieve results
• Continue to lead team to record highest level of audit completion in department history (FY22, FY23, FY24)
• Restructured department improving effectiveness and compliance; responsible for 21,666 movable capital assets, $1B value
• Implemented strategies to comply with policy requirements for annual inventory audits, communication, and reporting
• Designed training and presentations for campus stakeholders to enhance partnerships providing access to best practices
• Launched project task force focused on previously unrecorded assets, identified 70 assets, valued at $742K

• Learned KFS quickly to ensure ability to accurately record assets, allocate payments, and manage asset inventory
• Responsible for 22K capital assets valued ~970M. Achieved annual on-campus audit goal of 50% completion rate (FY21)
• Introduced process efficiency tools for physical audit appointments with departments; 400 departments
• Implemented new systems/technology to improve transparency and efficiency for inventory compliance; Bookings/Planner
• Completed College of Law inventory merger by working with department to identify and create 55 new asset records

• Improved business operations by implementing inventory control systems and metrics to monitor progress
• Designed rapid training program to transition entire team of 30 students to 9 full time team members in 72 hours
• Envisioned grass-roots supply chain model to support operations when government mandates impacted business
• Created internal inventory database, warehouse, and logistics program to distribute over $150,000 in excess inventory
• Managed 3 APA Operations Coordinators, 1 CT position, and 60 students
• Created and monitored annual budget for 3 separate operations

South Complex

• Direct supervisor of operation with annual revenue of $12.4M; Case Hall Dining Operation
• Responsible for inventory and ordering personnel, ensured adequate service levels and monitored monthly budget variance
• Supervised 5 APSA Operations Supervisors at 3 operations: responsible for HR tasks for (56) 1585 team members
• Responsible for Hiring, Investigation, Discipline, and Termination related duties for unionized regular team members
• Reviewed safety incidents: identifying improvement efforts for procedures, equipment, and staff training
• Designed job aids to support peers and direct reports in HR related tasks: job postings, staff concerns, and investigations

Brody Square

• Oversee dining operation with annual budget of $14.5M, 9 cooking platforms, seating for 950+ guests
• Identified gaps in processes, implemented new policies and training to ensure clear expectations for staff
• Lead on food waste tracking system, LeanPath, pilot location. Decrease of 20% overall food waste in 9 months
• Food purchases decreased by $400,000 while maintaining equal revenue compared to previous year
• Direct supervisor to 4 Assistant Dining Service Managers. Supervise total of 500+ employees within operation
• Enhanced partnership with University Affiliates at Student Organic Farm and RISE program, coordinated events

Culinary Services - Retail Dining

• Managed 5 locations, responsible for all inventory/orders; 5 stores represented 49% of total revenue of 21 locations (2014)
• Increased cash sales at stores by 12% over previous year (2014/2015); implemented inventory controls and order strategies
• Led operational transformation from pizza café to pub restaurant; designed all new processes, training, and menu offerings
• Designed a food cost database for chain including all recipes to evaluate menu offerings and monitor food cost
• Forecasted retail orders based on annual sales projections for chain to capture pre-buy discounts and special offers

Culinary Services - Sparty's Retail

• Direct supervisor to 70 on-site employees
• Developed production guidelines and training program for new location and new food concept for company
• Responsible for forecasting, ordering, and implementing inventory controls
• Created an inventory tracking system to organize and increase efficiency in ordering
• Provided excellent customer service and engineered continuous improvement policies and procedures to ensure customer experience exceeds expectations