Anna Hammond Email & Phone Number

Reno, Nv, Us

Reno, Nv

• Oversaw daily operations of Business Operations support to ensure all business goals achieved. Responsible for all aspects of the Human Resources function, general administration of all aspects of of the Business function, and strategic planning for the business. Key member of the executive management team with responsibility for multiple departments as manager of Human Resources, Payroll and Marketing / Events.• Responsible for the smooth and profitable operation of the company’s Human Resources department.• Supervised and provided consultation to management on strategic staffing plans, compensation, benefits, training and development, budget, employee relations, and benefits administration.• Provided leadership in developing a culture that enabled employees to perform in accordance to the company’s objectives. Effectively planned, designed, developed and evaluated human resource-related initiatives that support organizational strategic goals. • Lead performance management, talent management, talent acquisition, and effective contract relationships, including negotiating and administrating agreements (directly negotiated contracts and managed relationships with HRIS vendor, Insurance brokers, insurance carriers, Workers Compensation and 401k plan).• Supervised staff and reported to the Chief Executive Officer on issues regarding implementation of policies and procedures, strategic human resources initiatives, safety of the workforce, recruiting and hiring high-performing employees, legislative and other human resources issues.• Directed the development and implementation of organizational development programs, employee orientation and employment programs, and employee records and documentation policies.• Ensured compliance with federal, state and local laws and industry regulations, advised department managers on legal implications of HR issues related to discipline and employee relations. Coached and developed all levels of leadership within the practice.

United States

• Develop and maintain relationships with customers to drive sales and customer retention• Communicate the benefits of utilizing Inc Authority resources as a business formation partner to potential customers in a clear and compelling manner• Consult clients on business name checks, compliancy, registration timelines, legal documentation, etc.• Identify opportunity for business growth along with providing a great customer experience throughout the sales processAchievements:•Highest Performing Sales Rep Spring 2021 (e-Legal and e-Business templates)•Aggressive outbound cross-sell upsell to installed base (increased new product sales by 27%)•Average 75 dials per day (avg 15 new customers/wk)

Reno, Nevada Area

• Develop strong business relationships with partners, customer service team, brand management team and but not limited to marketing team• Prepare for new product launches which includes creating training material for CS, organizing specs / marketing copy and launching products on each channel• Notify partners of upcoming promotions • Competitive research• Make improvements/update to product listings as new content and copy becomes available • Audit channels for MAP and accurate listing information • Analyze sales on a channel, category, SKU level• Develop strategies to increase sales and strengthen partnerships Achievements •Recruited and onboarded 2 new partners to a run rate of $6m annually•Recruited and onboarded 8 new partners to a run rate of $900k annually•Promoted from serving smaller contractors to selling to world-class retailers such as Lowe’s, Overstock, Best Buy and Build.com•Exceeded call quota (new business development) with avg of 19 calls/day•Maintained high level partnerships with regular product updates, promotional events and coordinating marketing strategy

Reno, Nevada, United States

•Responsible to check in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue•Team leader due to skill in turning dissatisfied guests into happy customers•Checked in avg of 100 guests per day, consistently receiving positive Yelp and comment card feedback re efficiency•Sales leader (10% success rate) in upselling guests to profitable hotel services (spa services and luxury suites)•Excellent feedback (from supervisors) on cross-department communication/alignment to ensure guest satisfaction•Recognized for daily fiscal accuracy and keeping balanced accounts