Anna John George Email & Phone Number

I have been working as a Customer Support Engineer for two years at Siteimprove in Copenhagen, Denmark. Siteimprove's SaaS platform empowers organizations to enhance their online presence by addressing website quality, SEO, accessibility, and content optimization.I hold a Bachelor's degree in Computer Science Engineering and have around 7 years of total experience in Customer/Technical support roles.As a Customer Support Engineer at Siteimprove-I understand the concept of Content Management Systems and HTML, CSS, and JavaScript.I am familiar with Github, and Atlassian JIRA tool.With a strong focus on customer service, I have developed excellent problem-solving skills, attention to detail, and effective communication abilities.Collaboration is a key aspect of my work, as I frequently liaise with cross-functional teams like the Customer Success, Sales, and Product Development teams to address complex customer needs and provide comprehensive support.I am adept at managing multiple tasks simultaneously, prioritizing effectively, and meeting deadlines in a fast-paced environment.Furthermore, my passion for technology and innovation has allowed me to stay up-to-date with the latest industry trends and advancements. I have completed a full-stack development boot camp and Microsoft Azure certification and continually strive to enhance my knowledge and skills to better serve our customers and contribute to the ongoing improvement of our product offerings.In my previous role as a SAP Support Professional working at Tata Consultancy Services and SAP Labs,Bengaluru,India,I gained comprehensive knowledge of the SAP ECC,S/4HANA module, effectively troubleshooting issues, and implementing solutions to optimize business processes.Key Skills:Experience working with customer service platforms and ticketing systems Excellent verbal and written communication skills working in a professional environment Being an advocate for the customer to other departments to ensure customer needs are metAbility to multi-task and adapt to a fast-paced environment Incident Management and ResolutionProblem-Solving and Root Cause AnalysisCustomer Relationship ManagementClear and precise communication, along with thorough technical documentationI am excited to contribute my expertise to a customer-focused organization that values innovation and provides opportunities for professional growth. Let's connect to explore potential collaborations or discuss how my skills and experience align with your organization's needs.You can contact me at annajohngeorge@gmail.com.