Anna Karolina K. Email & Phone Number

Barcelona, Catalonia, Spain

As the Key Account Manager at Softonic, the largestdownload platform in the world with 100 million unique monthly users, I collaborate with top-tier tech industry clients such as Gen Digital, Avast, and Avira.I orchestrate and optimize advertising campaigns on their behalf to drive user acquisition and expand their market presence.With a keen understanding of the digital landscape, I leverage my expertise in data-driven insights and industry trends to deliver tailored advertising solutions that captivate audiences and yield impressive ROI. My strategic approach involves identifying lucrative opportunities and crafting innovative campaigns that maximize brand visibility and generate tangible results.I build strong relationships with clients by understanding their business objectives and providing valuable recommendations to enhance their advertising strategies. From campaign planning and execution to ongoing optimization, I ensure seamless and impactful experiences for each of our key partners.My passion for the online advertising industry extends beyond my work. I am an avid learner, constantly staying up-to-date with emerging trends and technologies to remain at the forefront of the ever-evolving digital landscape. With a proven track record of success, I am committed to driving the growth and success of my clients while continuously pushing the boundaries of innovation in the online advertising space.

Barcelona, Catalonia, Spain

As an Account Manager at Alpega Group, despite the unprecedented and very challenging market conditions caused by the pandemic, I was able to drastically improve the retention rate of the portfolio of the existing clients.The loyalty rate went up by 20% year on year and as a result, the value of my book of business increased to 2M EUR.As an Account Manager, I oversaw an entire customer journey process including initial inception and training, development, and later renewal and renegotiation of service agreements.I looked after the onboarding of new accounts by delivering online presentations to educate and empower clients to achieve their business objectives by sharing my expertise on how to best utilize our software solution.Through engaging in an open dialog with clients and regular analysis of their performance, I was able to uncover their challenges and offer tailored advice paired with bespoke solutions to enable them to maximize their ROI.In addition, I developed and executed upsell campaigns along with renegotiation strategies for upcoming renewals in order to maximize contract value while enhancing customer trust.

Barcelona Area, Spain

Between 2017 and 2019 I was involved in developing from the ground up a fashion e-commerce platform focused on promoting unique designers and brands.I analyzed and identified potential business opportunities and acquired over 250+ brands ranging from well-established players in the fashion industry to up-and-coming designers looking for increased brand awareness and overall visibility.I researched and selected potential partners in order to create a carefully curated portfolio of brands that were in line with the platform's DNA and were bound to grow sales and the overall platform performance.I also oversaw the entire sales cycle including market analysis and prospects targeting via phone, email, and social media in order to handpick potential partners, whom I would later contact and bring on board by negotiating partnership agreements with their CEOs and Marketing Managers.

In 2013 I set out on a life-changing journey and worked across numerous African and South East Asian countries for a boutique advertising agency with strong ties to TIME, Newsweek and Forbes magazines.The projects I managed generated 3 million GBP revenue and resulted in publishing numerous advertising campaigns across the digital channels of the previously mentioned world-renowned media outlets.As a Project Director and International Sales Executive I was in charge of defining project strategy and milestones, and overseeing all project activities including market research, sales, and client portfolio development.During those four years, I met with the most influential CEOs from South Africa, Mauritius, Thailand, and Malaysia to lead strategic conversations on how they can facilitate the international expansion of their organizations and reach a worldwide community of foreign investors and other C-Level executives via tailor-made advertising campaigns.I became my clients’ trusted advisor in terms of developing their digital marketing strategy that would focus on establishing a powerful online presence, strengthening their brand awareness, and targeting markets that would present the most promising opportunity in terms of global growth.

Block 4, Harcourt Road, Dublin, Ireland

Main responsibilities:- maintain contact with existing clients in order to determine their needs and propose service recommendations. Ensure regular customer meetings are scheduled and a client retention program is in place, - monitor and assess the end to end customer journey with respect to customer experience improvement projects, - identify and develop improvement projects and initiatives via on-going analysis in order to increase operational performance,- drive and support business change,- gather market and client information and oversee business development activities,- identify prospective clients and generate new business through B2B meetings and over the phone,- complete a needs analysis with potential customers to ensure they choose the correct product/ service that best suits their needs,- prepare quotations, sales proposals and service agreement renewals.

30 Upper Pembroke Street, Dublin, Ireland

- provide professional support to internal and external clients,- liaise with existing customers to ensure satisfaction with services and products,- actively enhance revenue earnings by providing options to customers on all products and services,- manage client service team and ensure work allocated to team members is completed in timely and accurate manner within agreed deadlines,- set and enforce quality and customer service standards,- accomplish staff results by communicating job expectations and regularly monitoring and appraising results,- lead and motivate client service team,- carry out regular training needs analysis and ensure that relevant training is conducted when appropriate,- implement an effective system of on-going coaching and development of staff.

Alexandra House, Ballsbridge, Dublin, Ireland

Main responsibilities:- deal with clients around complaints / queries / issues,-respond in a timely manner to all customer calls, letters and emails,- ensure that all inbound and outbound calls are handled promptly and professionally following prescribed procedures and in accordance with the company's standards,-open new meeting room client accounts ensuring compliance with the company policies and procedures,- make and coordinate meeting rooms and video conference bookings,- general office management duties (filing, document management, dealing with incoming and outgoing post and deliveries, organizing travel arrangements, providing secretarial, administration, and concierge services etc.)- develop a deep knowledge of Regus product range, institutional strategies, and competitive advantages.

Bachelor'S Degree, Business And Finance

Cool Hunting And Trend Forecasting

Management Of Companies