Katerina Bak Jensen Email and Phone Number

Responsible for developing and implementing project portfolio management and managing the company’s project portfolio. Leading various projects with high complexity within different business areas.Projects:• Post merger integration • Implementing strategy for new service area • Roadmap for building an efficient customer service • Commercial strategy for a new product line• Optimizing and digitalizing HR processes • Implementing a new payroll system• Reformation of trainee program

Driving your BUSINESS CHANGES and making ROBOTICS (RPA) real. PERSONAE helps you understand WHY, create the WHAT, and do the HOW. We challenge established assumptions about your business, we ask your customers and employees for guidance, and we apply our experiences and industry benchmark methodologies to make your mark and to reach your goals.

At Wilke we are specialized in customer experience and customer centric business development. We help companies improve and develop their business from a customer centric viewpoint. We help you understand your customers - their needs, behavior and motivation - through insights, and we will help you integrate these insights in your services, products, business strategy etc. Our goal is to create both customer and business value through validated research methods and creative processes.

FOA is one of the largest unions in Denmark, employing approximately 1200 people in 40 different locations. Representing employees working with welfare in both the public and the private sector, we fight to secure their rights, pay and working conditions.I have diverse experience working across the organization with digitalization, organizational development, business development and change management. My focus has always been on the end user and creating value for the member, employee and business - a holistic valuebased point of view. My main areas of focus have been: > Creating customer value and business effect> Project management > Stakeholder management> Developing digital tools and platforms> Implementing it-systems > Process optimization > Strategic comunication> Implementing strategies and organizational changes Projects I have been involved in:- Implementing a new service strategy in the organisation: Channel Strategy, service behavior, change management- Developing an interactive web-based tool using Service design methodology- Developing a new intranet- Developing and implementing a new file sharing system with a focus on process optimization (ESDH)- Developing and implementing a knowledge sharing site

Project work - implementing a newly developed intranet communication site.

Political and Economcal Department.