Senior Client Success Manager
As a Senior Client Success Manager, I manage delivery and retention for a portfolio of General Assembly’s largest clients. We deliver educational programs across disciplines including marketing, data and product design through our instructor-led training and our learning platform. Within those accounts, I maintain and grow those relationships, and am ultimately responsible for organising and managing cross-functional teams to deliver, retain and expand spend on the largest and most… Show more As a Senior Client Success Manager, I manage delivery and retention for a portfolio of General Assembly’s largest clients. We deliver educational programs across disciplines including marketing, data and product design through our instructor-led training and our learning platform. Within those accounts, I maintain and grow those relationships, and am ultimately responsible for organising and managing cross-functional teams to deliver, retain and expand spend on the largest and most important programs for our clients. I oversee the vision and strategy for participant engagement as well as collaborating with our Product teams to develop features that drive engagement and retention. I manage a team of Client Success Managers and oversee $4-5M in revenue delivered annually across 10+ active accounts with thousands of participants. Clients include: H&M, LEGO, Barclays, HSBC, Beiersdorf, Galderma, Novartis, Abbott Pharma and Roland Berger. Show less