Anna Heil Email & Phone Number

Hampton, New Hampshire, US

Hampton, New Hampshire, US

August 2019 - December 2020

Peabody, Massachusetts, US

• Respond to customer phone calls, process new orders, and up-sell phone special products.
• Resolve problems regarding existing orders. Process re-shipments and refunds.
• Promote customer retention and loyalty through excellence in service and sales.
• Recognized for outstanding up-selling in sales per order.

• Serve as first point of contact for potential and existing clients.
• Transcribe memos, correspondence, legal forms and documents from dictation.
• Process, scan and electronically file mail.
• Maintain calendar of client meetings and court appearances.
• Order office supplies and arrange for equipment maintenance.

• I served at Powers & DiCicco from March 2010 - September 2011 and from June 2014 - August 2015.
• Receive visitors and clients at the front desk. Act as gatekeeper for attorneys.
• Professionally and courteously answer, screen and transfer phone calls or take detailed messages.
• Transcribe & prepare correspondence, legal forms, documents and invoices.
• Process mail and maintain office Outlook calendar.
• Utilize Turbo Law to prepare legal forms for filing with The Department of Industrial Accidents.

• Teacher & Music Teacher – 9/2012 – 6/2014
• 2013-2014: Teach a multi-age class of 3rd and 4th grade students. Provide group and individual instruction in Language, Spelling, Handwriting, Reading, Creative Writing, Math at 3rd, 4th and 5th grade levels, Science.
• 2012-2013: Teach a multi-age class of 2nd and 3rd grade students. Provide group and individual instruction in Language, Phonics, Spelling, Handwriting, Reading, Writing, Math, Science, Social Studies and Bible.
• Teach chorus and music classes for grades K-5. Oversee all music for annual Christmas Program and Spring Arts Fair. Teacher Aide, 9/2011-6/2012
• Support Grade 4/5 students during math hour.
• Provide one on one instruction in spelling, reading, writing and math for individual 4th and 2nd grade students.

• Provide direct support to President/CEO cooperatively with Senior EA, adhering at all times to the highest standards of confidentiality.
• Prepare, track and verify timely payment of expense reports and invoices.
• Arrange business travel and appointments.
• Pay bills and keep Boston office books using QuickBooks.
• Take dictation for memos, letters, other correspondence & documents.

Lynnfield, MA, US

• Maintain weekly parishioner information update reports for Senior Pastor & Board.
• Serve as go-to person for parishioners and department heads.
• Calendar Senior Pastor’s appointments and all facilities use.
• Make guest speaker arrangements and plan events such as banquets and retreats.
• Compile annual reports. Edit and produce informational manuals.
• Process and keep confidential files of volunteer applications and CORI checks.

Lynnfield, MA, US

• Church Secretary/Receptionist (1993-1995)
• Receive visitors, answer and route all phone calls.
• Collect information for and produce weekly bulletins and monthly newsletters.

• Provide accurate and informative responses to customer inquiries in a call center environment.
• Explain bank policies, enhance good customer relations, promote products.