Anna Karoline M. Email & Phone Number

Coordenação da frente de voluntários de SQL

Ministrar aulas e workshops de SQL para voluntários, oferecendo apoio personalizado e garantindo a compreensão dos conceitos.Desenvolver e planejar o conteúdo educativo, adaptando materiais para diferentes níveis de conhecimento e necessidades dos alunos.Criar e gerenciar publicações em redes sociais para promover as atividades e conquistas da equipe de SQL, aumentando a visibilidade e o engajamento.Monitorar o progresso dos alunos, fornecendo feedback contínuo e ajustando os métodos de ensino conforme necessário.Colaborar com outras áreas para integrar conhecimentos de SQL em projetos interdepartamentais e melhorar os processos educacionais.Participar de reuniões periódicas para planejar atividades e avaliar o progresso da equipe.Produzir insights e recomendações para melhorar a eficácia dos programas educacionais e a satisfação dos voluntários.Palavras-chave: Ministrar aulas, Workshops de SQL, Apoio personalizado, Planejamento de conteúdo, Publicações em redes sociais, Monitoramento de progresso, Feedback contínuo, Colaboração interdepartamental, Processos educacionais, Reuniões periódicas, Insights estratégicos.

Management of continuous improvement projects in operations, focusing on automation and reducing the risk of manual activities.Ensuring quality in support to suppliers, partners, and internal clients, maintaining high service standards.Conducting ad hoc analyses to support strategic and operational decisions, utilizing Business Intelligence and Data Analytics with SQL, Power BI, and Looker.Coordination of projects and implementation of new tables for databases, enhancing structure and information access.Planning and managing projects throughout the complete card lifecycle, from issuance to delivery, with quality control and agile methodologies.Supervision of suppliers, including selection, evaluation, and relationship maintenance to ensure quality and compliance with service agreements.Collaboration with multidisciplinary teams, fostering innovation and continuous improvement.Management and execution of projects with MasterCard, ensuring compliance and process efficiency.Administration and control of BINs, ensuring proper management and resource use.Development of new operational processes focusing on financial risk prevention and brand compliance.Identification and mitigation of inefficient processes aiming at cost reduction and operations optimization.Keywords: Continuous improvement, Process automation, Service quality, Ad hoc analyses, Project management, Database implementation, Card lifecycle, Multidisciplinary collaboration, Agile methodologies, Supplier management, Business Intelligence, Data Analytics, Operations, Power BI, SQL, Project quality, MasterCard, BIN control, Financial risk prevention, Compliance, Cost reduction, Operations optimization.

Management and continuous improvement in operations, reducing 40% of manual activities through process automation.Maintaining quality in service to suppliers, partners, and internal clients, ensuring excellence in service.Ad hoc analyses for strategic and operational decisions, using Business Intelligence and Data Analytics with SQL and Power BI.Project management and implementation of new tables for databases, improving structure and information access.Development and management of projects for the complete lifecycle of cards, from issuance to delivery, with quality control and agile methodologies.Supplier management, selecting, evaluating, and maintaining relationships to ensure quality and compliance with service agreements.Multidisciplinary collaboration within diverse teams, fostering innovation and continuous improvement.Keywords: Continuous improvement, Process automation, Service quality, Ad hoc analyses, Project management, Database implementation, Card lifecycle, Multidisciplinary collaboration, Agile methodologies, Supplier management, Business Intelligence, Data Analytics, Operations, Power BI, SQL, Project quality.

Comprehensive management of the card lifecycle, from issuance to project development, ensuring quality and efficiency at all stages.Creation and monitoring of operational SLA's and KPI's, establishing clear metrics to measure performance and quality.Development of dashboards for tracking operational quality, providing a clear and real-time view of key performance indicators.Identification and correction of operational gaps, implementing solutions to improve efficiency and reduce errors.Average reduction of at least 50% in all SLI's, through process optimization and continuous improvement.Supplier management, ensuring compliance with quality standards and timely delivery of materials and services.Training for internal and external clients, ensuring adequate knowledge of processes and correct use of tools.Preparation of manuals and reference materials on Embossing operations and Card Design (Card Design Master).Continuous improvement of operational processes, using agile and quality methodologies to ensure operational excellence.Coordination of development projects, ensuring alignment with the company's strategic and operational objectives.Keywords: Card lifecycle management, Card issuance, Project development, Operational quality, SLA, KPI, Dashboards, Operational gaps, SLI reduction, Supplier management, Training, Operation manuals, Embossing, Card Design, Continuous improvement, Agile methodologies, Operational excellence, Development projects.

• Development of Dashboards and Reports for e-commerce, optimizing operational management.• Ad hoc analysis and studies to support strategic business decisions.• Support to the business team in making data-driven decisions.• Management and analysis of performance indicators, with reporting to the board of directors.• Implementation of specific KPIs for e-commerce operations: sales funnel, revenue, and logistics.• Identification of bottlenecks and automation of manual processes for continuous improvement.• Advanced use of SQL for Data Extraction, Manipulation, and Modeling (ETL).• Experience in Data Modeling and DAX Language.• Creation, development, and maintenance of Dashboards using Power BI.

Rio De Janeiro, Rio De Janeiro, Brazil

• Support in the development of an internal Antifraud system, bringing a 95% reduction in OPEX costs for the department by eliminating the need for external tools.• Reduce fraud incidents by one-third per month.• Coordinate the standardization of internal processes, quality management, and employee training, resulting in a 98% SLA compliance and an 80% improvement in quality.• Automate reports for external clients, reducing response time from 2 weeks to 3 hours.• Develop KPIs and operational alerts.• Conduct studies to increase e-commerce conversion rates and improve sales performance by minimizing Chargeback percentages.• Collaborate with the development team to prioritize and execute projects using agile methodologies.

São Paulo E Região, Brasil

• Co-responsible for hiring, training, and managing a team of 10 new employees. • Assisted in the migration of activities from São Paulo to Rio de Janeiro. • Developed a product for fraud loss recovery, generating over R$ 1 Million in the first 3 months. • Led an external pilot project for chargeback outsourcing, generating an average initial revenue of R$4,000/month. • Automated documentation for chargeback defense using VBA and Python, reducing operational workload from over 2 weeks to 1 hour. • Implemented investigative techniques that achieved a 100% higher effectiveness compared to the market average in fraud dispute and credit resolution processes. • Provided operational support in handling Visa and Mastercard chargeback disputes, improving SLA compliance rate from 63% to 95%. • Automated Elavon's chargeback handling for Visa, Mastercard, Diners Club, and Amex, reducing operational demand by one-third. • Established the interdepartmental exchange area, resulting in improved relationships with issuers, card networks, and internal clients.

Rio De Janeiro E Região, Brasil

As a Projects Intern in the field of Mechanical Engineering, my role involved closely monitoring and overseeing pipe repairs afflicted by corrosion, where we employed cutting-edge composite materials. Through this work, I ensured the validation of projects aligned with internationally recognized ISO standards, guaranteeing the highest level of quality and compliance. Additionally, I undertook the crucial task of translating complex technical documentation, enabling seamless collaboration and knowledge sharing among the team.

Rio De Janeiro, Brasil

Provided academic support for elementary and high school students in the fields of mathematics and biology.

Nova Friburgo, Rio De Janeiro

Desenvolvimento de polímeros biodegradáveis com a utilização de rejeito agrícola pararedução de custos na produção de embalagens ecológicas.