Lead customer-facing technical teams that engage with users across Epic's ecosystem of products--including Unreal Engine, Twinmotion, Epic Online Services, and Epic Games Store.

Lead teams providing support and services to Unreal Engine licensees, including Developer Support, Training, and Technical Account Management.

Lead Support team for the Unreal Engine and related products and services. Responsible for functional technical teams (Technical Artists and Support Engineers) and account management (Technical Account Managers and Support Account Managers).

Acquisition of WebAssign by Cengage Learning (Sept. 2016).Team expanded to include customer-facing Content Support team (2018).

Manage team responsible for content development in all disciplines (Math, Physics, Chemistry, etc.), including both project managers and people managers. WebAssign's Content Development team converts traditional text-based teaching materials into a feature-rich, interactive web-based environment.

Managed team responsible for Content Development of Math and Statistics, including both project managers and people managers.

Manager of Development, QA, and Agile practices• Responsible for departmental budget• Developed Technical Backlog process for back-end application improvements• Managed up to 22 direct and indirect reports

Managed developers assigned to cross-functional project teams in Agile environment.• Drove improvements to onboarding and professional development processes• Engaged vendors, locally and internationally, as needed for temporary staff augmentation• Developed intern program and partnership with NCSU Computer Science Department• Managed team of up to 12 direct reports working on up to 20 projects annually• Formed Women in Technology group for internal and external development

Led Agile development teams in developing new features of educational software. Managed projects across departments to improve processes, enhance organizational efficiency, and facilitate communication.• Led teams through transition from partial waterfall model to fully Agile• Managed relationships with stakeholders and provided project reporting• Coordinated implementation of JIRA as internal development tool

Coordinated new implementations of Allscripts electronic health records. Managed client relations from contract approval through Go Live, resolving impediments and addressing client concerns.☐ Project manager for over 50, multiple-month implementations occurring simultaneously.☐ Developed process for Enterprise implementations occurring in large, regional hospital systems.☐ Responsible for new hire training and mentoring of other Coordinators.☐ Engaged vendors frequently, as necessary, to meet client needs.

Managed customer-facing team in Online Advertising. Developed global processes and innovative strategies. Team achieved 97% overall customer satisfaction on surveys. Received 100% satisfaction with direct manager in team poll.Consistently exceeded expectations in annual Commitments.

Developed processes to improve workflow and customer satisfaction; central point of communication between Support team and customers.Regional All-Star Award for Client Services.Overhauled internal training program to dramatically improve efficacy and satisfaction.