With over eight years of progressive experience in leadership, coaching and business improvement, I bring a wealth of expertise in driving operational efficiencies and leading diverse teams. I have successfully demonstrated my capabilities in streamlining processes, managing multiple simultaneous service deliveries, and implementing innovative business solutions across several industries. With my leadership, I have formed and guided high-performing teams, while fostering an environment of continuous learning and improvement. My proficiency extends to a wide variety of tools and techniques for problem solving, team coaching, and change management, enabling me to excel in high-stakes, fast-paced environments.Previous positions held: Vice President / Business Improvement Coach / Team Leader / Project Manager / Service Request Coordinator ExpertBelow are some of the key accomplishments that I have attained:Streamlined processes via automation, cross training and team reorganization, decreasing the number of operating events from 70 to 15 per year and the volume of manual orders by 40%. - (BlackRock)Achieved efficiency targets by delivering a 15% overall saving on time investment needed. - (British Telecom)Built a team of 24 from scratch in 3 months, thereby increasing capacity of 1 FTE from 70 to 150 simultaneous network deliveries. - (British Telecom)people leader | project manager | program manager | vice president | client relationship management | stakeholder management | resource management | process improvement | employee engagement | client satisfaction | performance management | negotiation | change management | talent manager | learning and development | culture ambassador | operations manager | performance improvement manager | project management office | multinational environment | transition manager | agile transformation | operational excellence | Project Management | Team Leadership | Business Improvement | Operational Efficiencies | Continuous Learning | Change Management | Problem Solving | Team Coaching | Service Delivery | Resource Allocation | Process Optimization | Performance Monitoring | Continuous Improvement | Stakeholder Negotiation | Employee Training | Recruitment | Employee Wellbeing | Creativity | Conflict Resolution | Agile | Lean | Process Mapping | PDCA | Skill Matrix | SIPOC | RACI Matrix | Soft Skills Training | Onboarding | HR Processes | People Management | Performance Management.