Anna Kot Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

In my role which I have undertaken since October 2017, I have effectivelymaintained a retention rate of 98.8% in FY18 and successfully migrated 60% of customerbase into the new pricing platform. Through my strong relationship management skills, Iestablish and maintain customer relationships and business networks to sustain businessgrowth and development. I.

Johannesburg Area, South Africa

As a Customer Service Advocate, I responded to customer complaints by determining rootcause of problems and advocating corrective actions. I provided immediate assistance tocustomers in navigating the complaints management process to facilitate satisfyingcomplaint outcomes and reduce the possibility of similar problems in the future. In this role,I served.

Cape Town Area, South Africa

At Old Mutual Wealth, I worked as an End User Computing Consultant responsible forassisting the technical service desk team in providing customer service support to answercustomer enquiries and issues. I ensured the use of correct resources in various operationsand technical set up. As a leader, I collaborated with the departments to develop.

In the position of a Fund Administrator, I maintained stakeholder register and investor filesto process investment statements and reports. Also, I distributed financial reports toshareholders to provide updates and illustrate progress regarding investments. Furthermore,I studied and analysed previous records to process new fund start up activities and.

In the retail industry, I have worked as a Clerk and Sales Assistant. Generally, I performeddaily work and operations to accomplish tasks within time and budget allocations. I selecteddisplay items in compliance with visual merchandising standards to effectively sell productsbased on current trends. In the area of administrations, I reviewed and updated.

As a Sales Assistant, I received and greeted customers to ascertain their needs and toprovide information regarding products, prices and promotions. I provided assistance tocustomers in processing their final purchases and payments. Also, I managed daily storeoperations including sales displays, stocktaking and cash handling to maintain smoothbusiness.

Bachelor Of Commerce (B.Com.), Marketing/Marketing Management, General

Activities and Societies: Gold Key Honours Society

Education record