Anna Pierce Email & Phone Number

Lobelville, Tn, Us

Remote

Tennessee, United States

• Modify, updated and processed existing policies.• Maintain and manage customer files and databases through multiple computer systems and applications to find information.• Document caller information in delivery system to initiate standard responses based on particular needs.• Communicate effectively with staff members of operations, finance and clinical departments.• Address customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.• Analyze customer feedback for process improvements to achieve long-term business objectives.• Process and record new policies and claims.• Deliver exceptional customer service to policyholders by communicating important information and patiently listening to issues.• Generate weekly and monthly reports to highlight customer service performance and measure milestones.• Maintain confidentiality of patient finances, records, and health statuses.

Nashville, Tennessee, United States

• Serviced customers via inbound/outbound calls, incoming correspondence, other communications sources and call transfers for services.• Addressed various types of policies and billing inquiries from internal or external customers while documenting customer requests, and completing changes to policies.• Employed exploring questions and actively listened to customer issues or questions.• Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.• Identified new targets, developed new business opportunities and presented product lines to customers. I was promoted to a Blended agent selling and servicing Insurance in all states.

Nashville, Tennessee, United States

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.• Maintained confidentiality of patient finances, records, and health statuses.• Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals..• Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.