Anna Rich Email and Phone Number
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Anna Rich phone numbers
Results-oriented senior customer success professional specializing in digital customer success program management, customer retention, strategic consultation, and operational and procedural improvements. Highly experienced in SaaS (Software as a Service) customer success and delivers stellar customer retention metrics through customer engagement, product feature adoption initiatives, and the training and development of customer success management teams.Core Values *Ownership* Empathy* Integrity* Persistence *Resilience*Core Strengths: RetentionCustomer EngagementCustomer Advocate“Voice of the Customer”Product Feature AdoptionUpsell/Cross-SellNPS (Net Promoter Score)Organizational SkillsCollaboration
U.S. Bank
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Assistant Vice President | Customer Success Program Manager- Business BankingU.S. Bank Oct 2023 - PresentMinneapolis, Mn, UsHelping businesses grow through digital in-app experiences. Focusing on retention, adoption, and Voice of the Customer.
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Assistant Vice President | Customer Success Program Manager- TalechU.S. Bank Aug 2023 - Oct 2023Minneapolis, Mn, UsEarned the Shield award for excelling in this new role as CS Program Manager. Focusing on retention, adoption, and Voice of the Customer through digital customer success initiatives.
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Enterprise Customer Success ManagerPendo.Io Aug 2022 - Jun 2023Raleigh, North Carolina, UsEngages and retains Enterprise customers while managing 35 top accounts (ARR $4MM) with 100% logo retentionBuilds Value Playbooks and Risk Mitigation Playbooks for the entire CX organization to utilizeStrategically collaborates with customers’ executive teams on success planning and value realizationIdentifies expansion opportunities within customer accounts and collaborates with Sales to increase ARR -
Senior Commercial Customer Success ManagerPendo.Io Jun 2021 - Aug 2022Raleigh, North Carolina, UsEffectively manages 45 Commercial customers (ARR $4.5MM) with no logo churnsStrategically multithreads to build strong relationships with customer stakeholders and mitigate riskExcels at cross-functional internal collaboration with Product, Support, Sales, Marketing, and Legal teams
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Senior Customer Success ManagerRecharge Payments Apr 2020 - Apr 2021Santa Monica, California, UsEngages and retains customers while managing 30 top accounts (ARR $2.5MM, +91% YoY customer revenue)Drove 90% feature adoption of API token initiative across top 300 accountsStrategically assigns distribution of 200 additional accounts across team of 10 CSMs by analyzing customer data Conducts bi-weekly 1:1s to individually provide guidance to teammates on account management best practices -
Senior Customer Success ManagerBigcommerce Dec 2018 - Apr 2020Austin, Texas, UsCollaborates with C-level executives to optimize e-commerce (100% customer retention across 32 accounts)Drives product feature adoption through high touch engagement with customersCoaches and provides guidance and training to teammates while assisting in scaling team from 8 to 28 CSMsOrganizes team resources from 6+ disparate internal systems to a single, comprehensive resource in Confluence -
Strategic Account Manager, Customer SuccessAmazon Dec 2016 - Oct 2018Seattle, Wa, UsIdentifies key business opportunities and manages toward a growth plan for a portfolio of over $270MM GMSConducts deep-dive analysis on issues affecting top Seller business performance and provides the Voice of the Seller as an input into product development and process improvementAnalyzes territory trends, diagnoses root cause of issues, and creates actionable plans for operational improvementsDevelops an internal “Strategic Account Management Playbook” to share information with the team in a consistent and scalable manner while growing from an 8 person team to a 42 person team -
Account Manager (Customer Success)Amazon Jan 2015 - Dec 2016Seattle, Wa, UsTrains teammates on account management best practices to achieve measurable success in the role while generating over $100M in Gross Merchandise Sales Educates Amazon Sellers on creating then optimizing PPC advertising campaigns (Generated over $3MM in GMS)Designs and implements account management best practices and SOPs
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Account ExecutiveAmazon Mar 2014 - Jan 2015Seattle, Wa, Us•Guides Sellers through the rigorous approval process to sell on Amazon •Leads the Sales team in new Seller launches•Achieved 148% of quarterly goal in Q3 (achieved 37% of total yearly goal in Q3 alone)•Develops and refines Standard Operating Procedures for Inbound Apparel team
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Inside Sales RepresentativeArm Jan 2010 - Jan 2014Cambridge, Cambs, Gb•Owns the entire sales consultation process including lead generation, qualification, due diligence, benefits realization analysis and closure•Meets and exceeds annual sales quotas •Identifies need for and leads creation of unified sales processes for global deployment to the Sales Team•Initiates and implements documentation of internal sales processes for Field Sales, Inside Sales, and Marketing•Works with Field Application Engineering Team to understand ARM technologies in order to sell•Creates sales skills training seminars and delivers courses to the Inside Sales Team on a quarterly basis•Coordinates with Field Sales, Legal, Marketing and Engineering to develop and close business opportunities -
Lead Development CoordinatorArm Jan 2009 - Jan 2010Cambridge, Cambs, Gb•Serves as first point of contact for all incoming sales inquiries for North America •Focuses strongly on customers by exceeding requisite response times for incoming leads•Operates as liaison between Marketing and Sales team to develop lead generation campaigns and increase US lead conversion rates •Creates criteria and processes for identifying and qualifying sales leads in North America and documented those processes on Wiki•Creates CRM training guide for North American Sales Team to process leads and opportunities•Maintains active engagement with leads while providing a complete, accurate, up-to-date sales pipeline, forecast, and call log •Acts as CRM Guru for North American Sales Team
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Assistant To Director Of Na SalesArm Jan 2008 - Dec 2008Cambridge, Cambs, Gb•Assists Director of North American Sales with CRM analytics •Qualifies and distributes incoming sales leads in North America•Utilizes SAP for goods receiving and sales opportunity creation
Anna Rich Skills
Anna Rich Education Details
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University Of ChicagoBachelor Of Arts
Frequently Asked Questions about Anna Rich
What company does Anna Rich work for?
Anna Rich works for U.s. Bank
What is Anna Rich's role at the current company?
Anna Rich's current role is Specializing in digital customer success, former Amazon, former ARM, lifelong learner.
What is Anna Rich's email address?
Anna Rich's email address is an****@****endo.io
What is Anna Rich's direct phone number?
Anna Rich's direct phone number is (858) 453*****
What schools did Anna Rich attend?
Anna Rich attended University Of Chicago.
What skills is Anna Rich known for?
Anna Rich has skills like Lead Generation, Business Development, Sales, Sales Process, Product Marketing, Crm, Semiconductors, Strategic Partnerships, Product Management, Sap, Cross Functional Team Leadership, Strategy.
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