Head Of Digital Customer Experience
CurrentCurrently leading a team of digital campaign experts dedicated to supporting brand and local marketing in all their digital endeavors. In a field characterized by rapidly evolving technology, data-driven strategies, and a deep understanding of target audiences, we are the go-to team for advising, planning, executing, and analyzing digital marketing activities. Our mission is to deliver measurable results that exceed expectations and drive business growth.Successfully completed projects: - CRM (Salesforce) implementation: project stream lead for marketing automation, successfully implemented new marketing automation tool, designed and implemented new campaign and lead management processes. Global roll-out with digital first training approach. - Conceptualization of digital customer experience platform (future digital home of the ZG's service offering) including vendor and implementation partner rfps, stream responsibility for UX/UI & website including technical components (CMS, Figma, ...), customer journey and persona development, user stories