Anna Turner Email & Phone Number

Dallas-Fort Worth Metroplex

- Produced slides and handouts for 30 client trainings including group discussions and case studies for teams of 6-25 people, and utilized CultureWizard tool to visualize country comparisons and data.- Managed client trainings lasting up to four hours by providing hands-on support to both clients and trainers in the chat discussions and breakout rooms plus outlining session guidelines and event logistics.- Created country-specific manuals distributed to 1,000+ relocating assignees that focused on employment by country as well as cultural norms and theories, and tailored content based on client needs and requests.- Coordinated language programs with third-party trainers by providing student learning progress, troubleshooting online learning errors, and making updates based on leadership’s feedback.

Dallas, Texas, United States

Served as a Jr. R&D Specialist for 18 months before being promoted to R&D Specialist in December 2023.

Dallas, Texas, United States

- Led and designed four group onboarding sessions for destination services department, and interviewed 15 consultants for the positions after volunteering to manage and help overhaul the entire hiring process.- Trained global assignment associate replacement by developing a training plan approved by management and providing hands-on support via video calls for less than one month.- Provided customized access to mobile app for hundreds of relocating assignees over six-month period to support their transition and adjustment to a new city. - Streamlined internal mobile app development efficiencies by making templates to integrate into app as well as revamping the email messaging to boost engagement and increase app download rate.

Dallas-Fort Worth Metroplex

Worked as a Destination Services Intern before stepping into associate role in November 2020.

Richardson, Texas, United States

- Provided weekly instruction across 17-week semesters to 3-8 Mexican-born adult students via lecture and classroom practice, and coordinated with another teacher to hand off lesson materials each week.- Prepared vocabulary and grammar-based curriculum for students ranging from 20 to 60 years old, and encouraged students to teach one another said material in order to foster community and help bridge learning gaps through experiential learning.- Cultivated a learning environment where students shared their intercultural experiences and role played speaking-listening scenarios, which garnered positive feedback from students as they felt safe to practice the English language and excited to tell their personal stories and struggles.- Identified and tracked student fluency skills before, during and after the program, and embedded pronunciation lessons into curriculum when students attained 60-70% affluency in order to build conversational skills at a more advanced level.- Determined student readiness to advance to the next course by assessing graded test scores, linguistic performance, and confidence level, and made these recommendations to the ESL program coordinator.

Dallas, Texas

- Onboarded over 10 ESL clients by attending meetings with literacy center coordinator, planning for a translator to be present at the meeting if needed, and sending course documents prior to.- Identified a need to serve hundreds of clients unable to attend in-person classes, so created a flier from scratch outlining several different online language learning resources to distribute in the facility’s lobby.- Represented three client families for their doctor’s appointments and government-required confidential documents, and coordinated with case worker daily to provide services to families such as transportation and grocery shopping.- Overcame cross-cultural communication barriers by conducting monthly touchpoints with five translators at a time and reviewing created communications with supervisor.

Allen, Texas, United States

- Provided weekly English language instruction with another teacher for 100+ hours over the course of 9 months, and taught 6-8 students from Japan, Jordan, Syria, and Venezuela. - Structured classroom assignments and activities around student needs and aptitude levels, and created in-person exercises that would help teach the English language and United States culture.- Utilized in-class activities such as group discussions, team games, and whiteboarding to help improve students’ confidence in developing learning skills and sharing personal, familial, and home experiences.

Bachelor Of Arts - Ba, International Relations & Global Studies

Activities and Societies: Longhorn Band, IRGC Peer Mentor, Bible Study leader, Awakening Retreat small group leaderCertified in Global.

Education record

Activities and Societies: Prague, Czech Republic

Education record

Activities and Societies: Gymnastics, band

High School Diploma

Activities and Societies: Junior World Affairs Council, jazz band, marching band Drum Major, track and field