• While I started as a supervisor, I rose to acting-up positions as provisional manager during leave and absence. This included running the store, executing all retail administrative, keyholder duties and introducing organisational plans to maintain a low stock loss.• Managing a staff of 10 and motivating them to reach weekly and monthly targets through individual coaching while following our store’s KPIs- focusing mainly on maintaining a steady conversion rate while dealing with fluctuating footfall.• Ensuring that our store was reaching our quarterly data capture targets through staff incentives and my proficiency in using Microsoft Office enabled me to be responsible for daily and weekly trade reports, H&S checks, emails and all admin duties including footfall tracking, petty cash reporting and maintaining store cash levels through BOI and RMS online systems.

• Worked with high-profile brands including Armani, Michael Kors, Kate Spade and Marc Jacobs in a fast-paced, demanding environment. • This position involved customer service and sales. As supervisor, this included managing a floor staff of 8 at a time, merchandising, processing deliveries and dealing with customer enquiries and complaints.