Anna T. Email & Phone Number

New York, NY, US

Köln, Nordrhein-Westfalen, DE

I lead Account Management and Customer Success for the HRS Enterprise division in the US.

New York, NY, US

I lead a team of 3 to 4 Account Managers in our Large & Global Verticals with experience specifically in Healthcare, Energy, and Construction.

New York, NY, US

• Accepted in to the highly competitive 2021 American Express Ready to Lead program
• Recipient of the 2019 American Express Chairman's Award - a program recognizing the company's top 3-5% of colleagues each year who achieve exceptional outcomes in their role, are noted high performers, and exhibit key.
• Co-collaborating on a team of 3 to design and roll-out a nationwide software tool via Tableau CRM that will provide company-wide Client Manager opportunity visibility and transparency while driving more closed.
• Creator and Lead on Development Plan Buddies, a program designed to improve colleague Development Plan Goals
• Managing 90-100 strategic B2B and B2C relationships with large accounts
• Leveraging internal and external partnerships to further promote multiple programs for American Express acceptance

Independence, Ohio, US

• Responsible for over $3.2 million in annual revenue from top-tier accounts including Salesforce.com, The City of Denver, Pinnacle Entertainment, Sabre, and Texas A&M
• Acted as a strategic and technical consultant to my client base by being the “go-to” person for strategic account needs
• Ensured end-to-end completion and proper communication for all projects and implementation
• Identified and developed multi-level relationships with key decision makers to ensure retention and relationship stability
• Conducted regular business reviews using value add propositions to mitigate client risk and enhance background screening programs
• Monitored and analyzed development and strategic progression for all clients

Plano, TX, US

• Worked closely with the software development team on new product capabilities and roadmaps using JIRA
• Developed ongoing relationships with new and existing accounts in a book of business of about 300 organizations with over $2 million in annual revenue
• Negotiated and renewing existing contract terms and identifying up-sell opportunities
• On-boarded and developed new organizations in the software
• Consulted with organizations on software needs and online and offline Business-to-Consumer marketing strategies
• Explained and reinforced Business-to-Business partnerships and contract terms

Chicago, IL, US

• Responsible for lifecycle relationship management of a Merchant book for a team with an annualized revenue of $140M while utilizing Salesforce.com to track reporting and manage pipelines
• Identified opportunities to improve merchant experience, revenue, on-site sales, email marketing, and to reduce attrition
• Fully prepared roughly 25 high value merchants a week to launch on the Groupon site
• Maintained 400 accounts in all areas of the sales and business process, both before, during, and after their marketing campaign is launched including brand management and online strategy initiatives
• Consulted with merchant’s nationwide on initiatives to further their online marketing and social media presence
• Actively engaged in inter-department communications initiatives through the Groupon ICC

Matteson, Illinois, US

• Assisted with the implementation and execution of Presto Review sites. Provided excellent B2B communication skills and ongoing training.
• Created and formatted reports using Excel and Google Analytics that showed traffic and results as well as search position for key metrics of core internal products
• Conducted webinars using GoToMeeting as needed for demo purposes, additional training for clients clients, and as a sales tool to secure new accounts.
• Maintained customer database using SalesForce as well as assisted with all organization and activities associated with and effecting the company schedule
• Created a successful internship program as well as training documents for anticipated new hires

Chicago, IL, US

• Entrusted with over 190 accounts and nearly $316,000 in monthly revenue for three designated markets
• Developed and maintained strategic market and client relationships
• Provided ongoing advertising consultation and customer service to 100% of customer base monthly
• Assisted nine Field Sales Representatives in market growth, retention, training, and upselling
• Customized and reviewed reports primarily using BOXI and Excel to anticipate problems/highlight success
• Created engaging newsletters, e-mails, hand-outs, how-to guides, and presentations to prove the value of Cars.com