I currently work as a Customer Service Associate in a fast paced financial call centre.Dealing with calls and account queries and case work for any call or email queries that arise.Escalating cases and advising of the SLA for certain queries.Administration duties.Account management, data input and amendment's.Salesforce for case management and logging.Assisting with statement and transaction queries and providing data to merchants in line with security protocols.Dealing with payment queries and account queries.Complaint management and resolution.Assisting with online portal queries and online payment systems.Referring merchants to the correct departments for their queries.I investigate and deal with any merchants queries and respond via calls and emails.Dealing with databases and working multiple systems at once on calls and admin based.Merchant focused.Referring merchants to underwriting departments and account opening departments.Always adhering to GDPR and confidentiality with Merchant accounts.Experience with working with terminals/POS Terminals and troubleshooting issues that may occur.Providing technical support for the POS machines.All checks compling with data protection policies.Always ensuring my knowledge is up to date and up skilling in different areas.

I worked in sales and customer service, I dealt with customers on the phone and a face to face basis.Dealt with any issues that may have arisen and be able to provide a pleasant experience for them.I also dealt with computer tasks, faxing, photocopying, filing, etc.I worked on the till and cashed up in the evenings.I also took care of stock, orders and queries customers may have.Assisted customers with questionsInteracted with customersAssisted customers with a warm and professional attitudeProcessed orders, exchanges, refunds and customer transactionsKept records of customer complaintsHandled emails, inbound calls, and outbound callsManaged customer accountsOperated the cash drawerTook inventoryHandled billing issues and order inquiriesResponsible for tracking and maintaining stock levels.Responsible for cashier duties.

My duties included welcoming the customers, taking drinks and food orders.• I began as bar staff/Waitress and gradually gained assistant manager position.• Serving them throughout their visit and ensuring they are happy and have an enjoyable experience.• I also worked behind the bar, serving drinks, handling bills and working the till.• I was responsible for staff rotas, cashing up, ordering stock, meeting and greeting clients, ensuringthey were served courteously, swiftly and efficiently.• Taking care of all bookings, stock control, upselling and ensuring staff adhered to rules and policies.• Oversaw day to day restaurant and bar operations• Opened and closed restaurant and bar• Counted cash drawers and coordinated rotas for employees• Trained new employees on company processes and procedures.• I was also responsible for the cleanliness of the bar in general and ensuring the pub kept above agood standard of hygiene.• Assisting in the running of b'n'b side of the business and taking bookings for party's etc.• Experience with fast paced restaurants and And bars• Provided fast and friendly customer service• 14+ years of experience bartending and waitressing.• Prepared and served alcoholic beverages• Maintained safety standards• Performed opening and closing dutiesI am a good team player but i also work well on my own initiative. I am flexible and willing to learn. I alsotook care of the admin duties, orders, invoices etc and dealing with customer queries and issues