Anna Lena James

Anna Lena James Email and Phone Number

Product at Dell Technologies | Driving a better customer experience in tech and eCommerce | CSPO® | Mentor | People Connector @ Dell Technologies
round rock, texas, united states
Anna Lena James's Location
Washington DC-Baltimore Area, United States
About Anna Lena James

Hi there, I’m Anna Lena. I am a customer-focused product leader with documented success in partnering with cross-functional stakeholders to develop digital products, drive new product capabilities, and improve the user experience. My experience spans web, mobile, and eCommerce environments. As a result of working across hypergrowth startups and tech giants (Dell Technologies, SAP, and Deutsche Bahn AG), I am valued for my exceptional communication abilities and focus on the customer experience.My approach to product management draws upon my global experience, project management expertise, and strong relationship building skills. ✓ Global experience. I moved to the United States in 2017 after a successful career in Germany working for T-Mobile, SAP, and Deutsche Bahn. I bring a unique, customer-centric lens to product management that is informed by my lived experiences, advanced education and training, and a decade-plus business career.✓ Digital project management. At DB and Dell Technologies, I was repeatedly tapped to lead high-value projects impacting millions of end-users and billions of annual passengers. As a natural collaborator, I led cross-functional teams that successfully reduced costs, improved the end-user experience digital channels and drove millions of dollars in revenue growth.✓ Relationship building skills. They are at the core of my work as a product leader. I have managed partnerships with some of the biggest names in tech — Samsung, LG, Motorola, Google, and Otterbox. I’m highly skilled at nurturing relationships and attribute much of my career success to my strong networking abilities.When not leading product teams, you will find me on the Yoga mat, doing home improvements, or out with friends and family. ✉ Interested in sharing best practices about product management and user experience? Email me at aljames457@gmail.com.AREAS OF EMPHASIS: Digital Product Management / Large Scale Projects / Website & App / Product Requirements & Roadmaps / Stakeholder Management / User Experience (UX) / Go-to-Market Strategy / Complex Project Management / Scrum & Agile Methodologies / Product Launches / User & Stakeholder Reviews / Competitive Analysis / Key Performance Indicators (KPIs) / Data Analysis

Anna Lena James's Current Company Details
Dell Technologies

Dell Technologies

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Product at Dell Technologies | Driving a better customer experience in tech and eCommerce | CSPO® | Mentor | People Connector
round rock, texas, united states
Website:
delltechnologies.com
Employees:
270292
Anna Lena James Work Experience Details
  • Dell Technologies
    Senior Advisor Product Management - It
    Dell Technologies Jul 2021 - Present
    Austin, Texas Metropolitan Area
    After starting out as a contractor through Teksystems, I was brought on full-time to the digital product team to drive high-visibility initiatives and own the experience for Dell’s self-service home and product pages with millions of monthly visitors. I partner cross-functionally with global teams to identify new product opportunities and risks, determine KPIs, and build and implement product features to improve the user experience and delight the customer.Highlights of accomplishments in this role include:• Delivered new support homepage that raised customer satisfaction and provided a personalized experience• Analyzing customer data and find opportunities to improve metrics• Present launch assessments, demos, timeline updates to various forums and senior leadership• Prioritize among competing priorities / stakeholder requests and backlog management• Drive alignment across different stakeholder groups • Lead development teams and deliver results based on agile approaches• Interlock Management and meeting timelines / deliverables for overarching company programs• Game Changer Award Winner and Presidents Award Nominee
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  • Skipcart
    Senior Product Manager
    Skipcart Feb 2021 - Jul 2021
    United States
    Skipcart is an on-demand platform providing last-mile delivery for retailers, restaurants and grocers.I was recruited to drive the roadmap and new product features for a growing start-up in San Antonio, guiding internal and international project teams and developers. Skipcart is an on-demand delivery platform startup serving retailers, restaurants, and grocers. Partners include Lyft, Subway, Panda Express, Papa John's, and 7-Eleven.I lead high-impact digital projects that are creating the foundation for rapid, scalable business growth and enabling Skipcart to expand its international footprint.
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  • Bluegrass Cellular
    Product Manager
    Bluegrass Cellular Jan 2018 - Dec 2020
    United States
    Bluegrass Cellular is a privately held telecommunications provider with nationwide coverage and 36 retail locations. As a product manager, I managed the entire device and accessory portfolio, along with our product roadmaps, developed GTM strategies, and partnered across Marketing, Sales, and Development to execute high-impact product initiatives across multiple channels.I also owned and nurtured relationships with our key Fortune 500 partners, including Google, Apple, LG, Motorola, and Samsung.
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  • Deutsche Bahn
    Product Manager Online / Mobile
    Deutsche Bahn Sep 2013 - Jan 2017
    Frankfurt Am Main, Hesse, Germany
    Deutsche Bahn AG is the largest railway operator in Europe and the second-largest transport company in the world. The company's online portal bahn.de is the #1 travel and mobility portal in Europe and the app DB Navigator has been downloaded 42M+ times with 100M+ hits each month. During my tenure as a project manager, I worked on multiple high-value projects focused on improving the end-user experience for app and website and supporting DB’s sustainable growth.✓ During my first two years with DB, I guided the enterprise-wide integration of PayPal as a payment processor. I also launched a cross-functional Fraud Prevention Taskforce to reduce chargebacks.✓ I co-led a cross-functional team that streamlined our landing page and redesigned our booking flow on both website and app. As a result of my team’s efforts, there was a significant decrease in call center traffic coupled with a multi-digit increase in bookings.✓ Following the success of my project, I was tapped to lead the redesign of DB’s high-traffic customer portal. I steered a cross-functional team in the successful optimization of the customer portal, with a deep focus on improving the end-user experience.I am proud of the fact that I was repeatedly tapped to lead projects of increasing oversight, value, and visibility.
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  • Sap
    Marketing & Sales Assistant
    Sap Jun 2011 - Jul 2013
    Bensheim, Germany
    SAP is a Fortune 500 enterprise software company with industry-leading ERP software. As a marketing and sales assistant, I collaborated with the Marketing and Sales Departments on competitive analysis, market research, and trade show marketing in order to drive lead generation and sales growth.
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  • Deutsche Telekom
    Business Management
    Deutsche Telekom Sep 2004 - Jan 2007
    Würzburg, Bavaria, Germany
    Created foundation for future product and business management success through participation in 3-year rotational apprenticeship, training program, and on-the-job learning at #1 telecommunications provider in Europe. Completed program 6 months ahead of schedule as result of achieving top grades.
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Anna Lena James Education Details

Frequently Asked Questions about Anna Lena James

What company does Anna Lena James work for?

Anna Lena James works for Dell Technologies

What is Anna Lena James's role at the current company?

Anna Lena James's current role is Product at Dell Technologies | Driving a better customer experience in tech and eCommerce | CSPO® | Mentor | People Connector.

What schools did Anna Lena James attend?

Anna Lena James attended University Of Applied Sciences Worms, University Of Applied Sciences Worms, College Of Charleston.

Who are Anna Lena James's colleagues?

Anna Lena James's colleagues are Quy Hoang, George Bakhoum, Stephanie Alto, Jan Slijkerman, Syamjith Syam, Robert Travers, Olaru Stefan.

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