Anna Lerner Email & Phone Number

• Developing, executing, and tracking conference email campaigns via HubSpot• Acting as a speaker coordinator for a 600-attendee conference. Managing all outreach and communication for 60+ speakers. Setting up Cvent Speaker Resource Center presentation tasks for each speaker and monitoring completion progress. • Researching and writing in-depth blog articles for the educator and student blog portals found on our website - atitesting.com • Assisting with developing marketing strategies and executing project tactics in collaboration with teammates • Partnering with 3 vendors and an out-of-state warehouse on the organization, production, and distribution of collateral materials/promotional items to support marketing and sales initiatives • Managing all logistical planning and execution of 10-15 industry conferences (exhibitor booth) and 3 internal events • Conducting industry research and competitor analysis and collaborate with marketing managers to transform this information into actionable business intelligence• Writing copy for landing/gated pages, sales email scripts, site home page carousel/pop-up, and social posts for marketing campaigns• Updating webinar pages via WordPress weekly

• Assisting the patient in the activities of daily living: prescription administration, running errands, light cooking/cleaning, and laundry

This position is part of the Residential division which provides communication solutions in both print and digital formats to condominiums, cooperatives and homeowners' associations throughout the United States and Canada.Responsibilities included:• Training/mentoring new division employees on how to navigate ordering system and the various products offered by each management group • Writing scripts for video demonstrations sent to new and prospective management groups • Cleaning and proofreading legal HOA documents via Adobe Acrobat Professional • Creating legal HOA board books for New York management branch • Assisting property managers, real estate agents, title/escrow agents, mortgage processors, prospective buyers and homeowners while selecting products on the web-based ordering systems • Monitoring order processes and providing customers order updates as requested • Ensuring timely delivery of products based on state regulatory requirements • Acting as a liaison between our clients and web-based users • Maintaining up-to-date and accurate documentation of inquiries, events and transactions in the proprietary system

Overland Park, Ks

• Collaborated with community and corporate representatives to create customized branding while working closely with our artwork dept. to implement custom design nameplates/newsletter & calendar skins/flyers • Drafted and sent contract quote agreements to prospective customers on a daily basis – activating over thirty new subscriptions • Created Facebook posts to enhance the social media presence for Illustratus • Acted as a liaison between the accounting, art, software, production, and fulfillment departments to ensure timely publication and customer satisfaction • Proofread publications before providing approval to print • Trained new customers and new users on the web-based system in creating newsletters/calendars/digital sign channels • Worked closely with the accounts receivable dept. in making account status calls to verify billing contact info and send out necessary invoices • In efforts to expand the division's marketing clientele, account reviews were made to procure additional relevant info on senior and multifamily communities • Created content for direct email marketing campaigns and monthly promotions

Overland Park, Ks

• Provided thoughtful and personalized customer service in an efficient, accurate manner • Opened new customer accounts/certificates of deposits and processed deposits/withdrawals/loan payments • Demonstrated excellent verbal and written communication skills • Consistently updated personal monthly spreadsheet documenting every account opened and each service a customer has signed up for in order to easily track the institution’s marketing efforts • Sent handwritten thank-you cards after opening a new account thanking the customer for choosing CapFed and stating how much we appreciate their business

Overland Park, Ks

•Provided quality customer service efficiently and diligently in a fast-paced, team-based work environment •Managed customer check out transactions at cash register •Took delivery orders via telephone in a courteous and patient manner

Kansas City, Mo

• Contributed news and story ideas to the editor-in-chief during weekly meetings • Delivered original, hard-hitting news articles within a strict time frame • Conducted interviews with numerous sources from UMKC faculty and student body • Assisted with copy editing the weekly submissions and formatted structure through Adobe InDesign

Overland Park, Ks

Social Media Marketing • Managed and grew subsidiary website, B-Hive's presence through Facebook and Twitter using Hootsuite Strategy and Planning • Created strategies and plans, provided timely feedback, participated in brainstorms, and contributed suggestions for improvements on marketing campaigns based off results found from Google Analytics Client Relations • Owned relationship with all B-Hive accounts providing thoughtful and attentive customer service Sales • Provided info on B-Hive's services to potential new clients via telephone and email blasts (created using MailChimp) while assisting team with sales process

Bachelor Of Arts (B.A.), Journalism And Media Studies, 3.8 Gpa

Activities and Societies: Staff writer at University News (2013-2014)

Minor, Business Administration And Management, Marketing/Computer Information Systems/Financial Management

Associate Of Arts (A.A.), Liberal Arts, 3.5 Gpa