Representative Clients: AIG, WPP, Alphabet, IBM, Nomad Health, Walmart, General Assembly, CitibankDesigned and led various CX Org and Digital Transformations as well as Digital Products ranging in complexity- Expertise in enterprise digital product development and innovation in healthcare, pharma, CPG, and banking industries- Experience tackling service design challenges, org transformations, and end-to-end customer - experience redesigns, and design education curriculum development- Advocate and coach clients in Jobs To Be Done methodology, continuous discovery, behavioral design, service design, and design thinking

Founding designer at healthcare startup- Responsible for design strategy and design execution of physician (external) and sales (internal) platforms- Managed external marketing and branding vendors- Embedded Lean UX within software development team to increase production efficiency

User Experience Design Immersive Instructor for mid size classes (20-25 students)Instructional and Product Designer for internal training products

Representative Clients: Verizon, General Electric, IPC- Created materials for and led ethnographic and user research sessions with customers and clients- Responsible for the project life cycle, financial well-being and client management of projects - Managed a team of designers and technologists to ensure deadlines and client expectations are met - Planned and facilitated design thinking workshops with clients and internal teams- Assisted in evolving agile development process and education across company

Representative Clients: American Express, Samsung, Diaego- Responsible for product and account management of various sizes of interactive websites: Amex.com homepage, OPEN site build products, Samsung Galaxy SII site- Provided strategic insight and Agile product management for OPEN Small Business Owner social aggregator product site creation and Small Business Saturday promotion- Coordinated day-to-day work with clients, internal teams, and offshore vendors- Mentored several junior project managers and marketing associates

Representative Clients: Kennedy Center, Rockefeller Foundation, Brooklyn Brewery, JoorDesigner and account lead for small to medium scale interactive websites and software projects.- Led and participated in creative brainstorming and strategic planning for all clients- Responsible for client and project management of interactive sites, mobile apps- Created campaign analysis and insights for several clients; including CTR, Impressions, CPM - Created detailed content architecture, user interface and usability specification documents

Representative Client Types: Pfizer, P&G, Cisco, Nestle, Bayer, U.S. GovernmentStrategy Consultant and Engagement Leader responsible for successful product delivery, strategy insights, client relationship.- Strategy insights of client cases, including: corporate and business unit strategy, new business design, product launch and marketing strategy, PMI and change management; strategies for product roadmaps, customer care, messaging, marketing mix and sales channels- Responsible for writing case studies on emerging trends in new media and e-learning- Responsible for all aspects of client projects, including development of project’s framework, intellectual agenda and work plan, budgeting and staffing, client management