- Opened bank accounts for clients who submitted mobile online applications on our new mobile app- Verified the application information and documents to ensure the accuracy and compliance - Identified potential problems on the applications logically and delivered follow-up questions to the Online Banking Centre

- Worked closely with the Finance department to prepare and verify clients’ periodic management or financial reports and analysis- Fine-tuned a cloud-based data platform to ensure the platform was tailored to meet the specific needs of each client- Created a Service Level Agreement to set a parameter of response time for the department to ensure timely and efficient support to our clients while maintaining high standards of quality

- Managed digital marketing for online class promotion and customer relations development- Designed content for Instagram postings and stories for brand-building - Performed analysis on IG engagement rate for effectiveness assessment and enhancement - Analyzed competitors and social media content for strategic marketing development, which has successfully attracted 300+ potential students to join online trial lessons within 1 week