Anna Lin, Maxwell Mpa, Api, Ains Email & Phone Number

Tigard, Oregon, United States

• Manage and mentor a team of customer service representatives, providing guidance and support to drive them towards exceeding monthly sales goals.
• Conduct thorough risk assessments and underwriting processes to maintain a profitable and sustainable book of business. Utilize analytical skills to make informed decisions that balance risk and profitability.
• Oversee the Performance Rewards Program, designing and implementing incentive structures that motivate the team and drive increased… Show more
• Oversee the Performance Rewards Program, designing and implementing incentive structures that motivate the team and drive increased sales. Monitor program effectiveness and adjust strategies to maximize results.
• Lead the recruitment process by interviewing candidates for local branch positions, ensuring alignment with company culture and performance standards. Show less

Tigard, Oregon, United States

New York, United States

Syracuse, New York, United States

Teaching Assistant for HST 339: Science and Society

Grand Rapids, Michigan, United States

• Led the preparation and development of reports on community COVID cases to perform public health analysis for over 500 senior residents.
• Partnered closely and collaboratively with senior management, including the marketing lead, to advertise, market, and promote company projects and events.
• Achieved substantial success by driving an increase in senior resident employment of social media, resulting in up to 200 users.
• Devised, developed, and dispensed recommendations on creating… Show more
• Devised, developed, and dispensed recommendations on creating new and innovative services for senior residents during COVID lockdown.
• Served in an integral role by carrying out the creation of the grocery delivery program, leading to service usage increasing up to 75% and an average of 20 users per week.

East Lansing, Michigan, United States

• Tasked with administering the opening and closing of resident halls on a daily basis as part of assigned duties.
• Played a key role by overseeing and responding to emergencies and crises and monitoring and tracking facility safety.
• Conducted the verification, acceptance, sorting, posting, and delivery of interoffice and student mail and packages.

East Lansing, Michigan, United States

• Closely collaborated with and provided assistance to the course instructor in preparing for classes and developing course materials.
• Operated in a pivotal capacity by coordinating and delivering lectures for more than 20 students on a weekly basis.
• Dispensed assistance and support to the course instructor in grading and marking student exams and assignments.
• Navigated the organization, coordination, and facilitation of discussions during lectures for over 400 students.

Grand Rapids, Michigan, United States

• Provided medical services to patients under supervision of registered nurses
• Collaborated with 10+ nursing homes to provide nursing care service
• Conducted services to over 50+ patients.

East Lansing, Michigan, United States

• Orchestrated the proper and effective implementation of various projects under the direction of management.
• Contributed to the establishment and maintenance of a productive environment to meet company, state, and federal safety and employment guidelines.
• Carried out the assignment of duties and tasks to team members while overseeing the maintenance of normal business operati

Bachelor Of Science - Bs, Pre-Medicine/Pre-Medical Studies

Master Of Public Administration - Mpa, Data Analytics

Certificate Of Advanced Study, Data Analytics

Activities and Societies: Relevant Courses: -CPS 196 (Introductory to Computer Programming) -PAI 724 (Data Driven Decision Making) -PAI.