Executive Assistant to the Community Investment Section at the City of Flagstaff.

From May of 2023 to December of 2023, I was selected for two sessions to serve as a student worker for Northern Arizona University Bachelor of Business Administration program to manage social media pages. I developed original content and copywriting to engage and inform the NAU BBA community. I created social media content calendars to plan content related to student events, opportunities, and speak to student life. I developed a video series on career development to inform students via unique Instagram Reels and Tik Tok videos.Developed and created organic social media strategy and content aligned with the needs of the NAU BBA community based on events, opportunities, and community interestsUtilized Instagram, Tik Tok, and X effectively by regularly posting original videos and images that I created using Canva, InShot, CapCut, digital assets, and original photos and videosCommunicated with faculty sponsor regularly to strategize and review success of social media pages by reviewing key performance indicators like views, followers, likes to evaluate efficacy

Financially managed monthly rent collection by inputting and tracking all monthly rents and charges for approximately 340 leases with 100% accuracyCommunicated confidential information with tenants in person, via phone, and email, regarding problems and concerns and then implemented resolutions in a timely mannerSuccessfully assisted 30 households to receive new funding during Covid-19 by creating an information packet specific for clients on how to use the Emergency Rental Assistance Program created by Arizona Department of Economic Security to secure three months of rental assistance to ensure housing stabilityDistributed monthly statements to property owners and clarified any questions on statements to maintain trust and promote the high quality of services renderedConsulted with Front Office Coordinator on marketing, descriptions, and photo documentation of available properties, including taking original photos and videosMaintained accurate scheduling of move-ins, move-outs, and availability of properties to ensure smooth transitionsAnswered and directed calls to connect inquiries to appropriate support

Created a new hire packet including materials for training, employee manuals, and tax forms, then used new hire packet to successfully train new hires to be skilled baristasProvided comprehensive training in drink making, customer relations and shop operations to optimize each barista's strengths and the team, participated in hiring processDemonstrated excellent customer service by maintaining positive relationships with coworkers, business owners, customers, and vendorsAssessed and maintained appropriate levels of supplies based on seasonal demand Financially managed the reconciliation of 28-30 cash deposits and reconciled employee's cash drawer on weekly basis using Google Sheets