• Created assets using graphic design applications such as Canva, Adobe and Mojo which were used to promote the Student Experience department on various social media platforms to generate student engagement• Monitored and replied to students on social media accounts according to communication guidelines• Tracked analytics using Falcon.io and reported key metrics to supervisor• Scheduled projects on SmartSheet and organized meetings with Student Experience staff and students to generate content for social media• Promoted to a full-time position after four months in recognition of effective social media engagement strategies• Supported new students’ transition to university by hosting weekly Microsoft Teams Live sessions to over 500 students, and managing 40 student volunteers that provide resources to new students over Microsoft Teams• Planned and implemented a virtual orientation week with the Orientation Team to support thousands of incoming students’ transition to the university lifestyle academically and socially

• Facilitated one-on-one meetings with up to 15 first-year students during a semester by igniting motivation, providing applicable resources and setting SMART goals students often see an increase in overall course average of 5-10%• Promoted Student Experience events to generate interest and participation in the program• Tracked student progress, and uploaded weekly data to meet program goals

• Supported the professor with virtual lectures to 800 students for their Introduction to Business course by providing class announcements and answering student’s questions• Coordinated and oversaw learning simulation programs and adapted appropriate materials for first-year business students• Graded weekly assignments and judging final case competition project

• Provided office support to over 100 agents. • Answered phones, checked emails, greeted clients and handled confidential paperwork in a timely manner. • The position required multitasking, organization, time-management and problem-solving skills.

Ensured that patrons have an enjoyable dining experience by providing excellent customer service, taking orders, serving food and drinks, preparing bills and taking payments.