Anna Lister

Anna Lister Email and Phone Number

Directior of IT Operations @ Railpen
County Durham, County Durham, United Kingdom
Anna Lister's Location
Crawleyside, England, United Kingdom, United Kingdom
Anna Lister's Contact Details

Anna Lister personal email

Anna Lister phone numbers

About Anna Lister

I am a highly skilled, accomplished and results driven senior leader with more than 25 years’ progressive experience in operational and strategic initiatives, operational delivery and business management. I am a dynamic individual with a successful track record in the wide spectrum of management and business operations which has included financial management, HR, IT, account management and stakeholder management. With considerable international leadership experience, I have excelled in building, mentoring, developing and managing high performing teams. Key Skills, Interests and Areas of Expertise:  A people & business practitioner 10+ Years earlier career in IT and BPO/Service industry with vast skills set across service and project management. Dynamic and commercially astute individual with a successful track record of providing expertise in relation to strategic and operational human resource management. Meticulous and tenacious, I demonstrate an analytical and strategic approach to developing solutions aligned to business goals and objectives across multiple business areas and countries.  Particular skills and expertise when facilitating change initiatives and organisational transformations. Knowledgeable and quickly grasps and understands the complexities and issues across various business units, developing solutions accordingly.  Proven expertise in various senior leadership roles, having acquired a solid reputation for leadership style, with the ability to build partnerships in complex and fast moving organisations.  Confident and articulate, I have a natural aptitude for establishing and maintaining effective working relationships with people at all levels, while possessing excellent influencing, collaboration and negotiation skills. If you or your organisation are looking for a talented candidate please feel free to connect with me and I will gladly discuss my potential contribution to your organisation.

Anna Lister's Current Company Details
Railpen

Railpen

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Directior of IT Operations
County Durham, County Durham, United Kingdom
Anna Lister Work Experience Details
  • Railpen
    Directior Of It Operations
    Railpen
    County Durham, County Durham, United Kingdom
  • Railpen
    Directior Of It Operations
    Railpen Feb 2020 - Present
    Darlington, United Kingdom
  • St. James’S Place Wealth Management
    Area Operations Manager
    St. James’S Place Wealth Management Jun 2018 - Aug 2019
    Newcastle & Scotland Region
  • Cgi
    Director, Programme Management
    Cgi Oct 2016 - Apr 2018
    Global
    Within this role, I was an integral member of the corporate leadership team accountable for the delivery of a number of key strategic initiatives which include talent management development and strategy formulation in accordance with strategic priorities, values and best practice. A fundamental requirement of my role included project management and overseeing key deliverables, providing my expertise in relation to project frameworks, best practice, risk, scope, priority, change and resource management. My notable achievements during this time included successfully adopting Agile Project Management methodologies which had previously not been embedded. This resulted in successfully developing solutions much quicker and enabled the strategic initiatives to be positioned on the global map. I also led the identification of functional system requirements to automate core HR processes reviewing solutions from such global providers as SAP and Oracle.
  • Cgi
    Director, Busines Partner
    Cgi Sep 2012 - Sep 2016
    Global
    During this time I worked in partnership with the global HR team who were responsible for delivering operational strategic HR initiatives. I was able to provide my expertise on all aspects of generalist HR activity including recruitment, employee relations, management and professional development. I successfully worked closely with a client base of 3000 across multiple countries utilising both my own expertise to manage key programmes as well as collaborating with local expertise when necessary.
  • Cgi
    Director, Programme Lead
    Cgi Jun 2011 - Sep 2012
    United Kingdom
    Within this role, I supported the delivery of the organisations Global Strategic Roadmap specifically in the development of the global careers framework for 40,000 employees across a number of job families. This initiative required the management and co-ordination of over 150 business and HR resources across seventeen countries.
  • Logica
    Head Of Philippines Bpo Operations
    Logica Jan 2009 - Jun 2011
    Philippines
    As a member of the leadership team accountable for developing operational strategies, I successfully implemented key business process and employee initiatives.Developing the BPO service line in the Philippines supporting the wider business areas was key to the success of the offshore operations and I led the development of the BPO service catalogue and electronic marketing campaign in order to launch the business in the Philippines. I also took a lead for developing the BPO development and career path which included benchmarked competency and salary plans, something which later became a template for a global strategic initiative in the company.
  • Sitel
    Vp Global Itsm
    Sitel Jan 2007 - Sep 2008
    As Vice President, I managed the internal Global IT service desk adhering to a “Follow the Sun Model”, and maintained overall accountability for a team of three and also management responsibility for seventy incidents, problems and change analysts. Additionally during this time I developed a single global IT service management tool targeted at the delivery of IT SM processes. I was also responsible for aligning the ITIL framework across all IT functions, policy development, governance and the distribution of IT service management.
  • Client Logic
    Emea Service Delivery Manager
    Client Logic Mar 2006 - Jan 2007
    Overall operational and financial responsibility for 1st line remote IT support in the EMEA region
  • Convergys
    It Client Manager
    Convergys Nov 2004 - Mar 2006
    Responsible for the client relationship, team members, results and profitability of the programmes
  • Hp
    Emea It Service Manager
    Hp Aug 2003 - Nov 2004
    Provided daily management of the UK & European IT Service Centre and its resources
  • Procter & Gamble
    Itsd Manager
    Procter & Gamble Sep 1999 - Aug 2003
    Provided daily management of the UK & European IT Service Centre and its resources

Anna Lister Skills

Service Delivery Outsourcing It Service Management Itil Bpo Sla Service Management Vendor Management Incident Management It Outsourcing It Operations It Management Service Desk Offshoring Call Center It Strategy Transition Management Process Improvement Change Management Business Process Improvement Program Management Strategy Contact Centers Crm Management Hr Business Partner Team Management Leadership Performance Management Business Process Project Delivery

Anna Lister Education Details

Frequently Asked Questions about Anna Lister

What company does Anna Lister work for?

Anna Lister works for Railpen

What is Anna Lister's role at the current company?

Anna Lister's current role is Directior of IT Operations.

What is Anna Lister's email address?

Anna Lister's email address is an****@****cgi.com

What is Anna Lister's direct phone number?

Anna Lister's direct phone number is 44 20 7954*****

What schools did Anna Lister attend?

Anna Lister attended Northumbria University.

What skills is Anna Lister known for?

Anna Lister has skills like Service Delivery, Outsourcing, It Service Management, Itil, Bpo, Sla, Service Management, Vendor Management, Incident Management, It Outsourcing, It Operations, It Management.

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