Anna Listova Email & Phone Number

Paris, Fr

Париж, Иль-Де-Франс, Франция

• Revamped onboarding experience for the Customer Support specialists (both L1 & L2).• Onboarded 18 agents since October 2022.• Launched, designed, and coordinated a Skill-based program dedicated to improving the Customer agents' communication skills in their interaction with our customers over email, chat, & phone. This program included an e-learning course and 3 live workshops on separate topics.• Managed the competency assessment for three teams: Support, Billing, and Porting.• Worked closely with the Support Operations & Strategy team to ensure a smooth transition in all change management initiatives.• Created and coordinated a training calendar for the Customer Support Team: 1 interactive workshop per month on the "hottest" topics for the team.• Helped the People Team to create a Global Onboarding experience for all new Aircallees.

Paris, France

• Co-create and coordinate the training sessions (6 in total since October) for Country Managers and CRMs on Google Ads, Marketing, SEO etc. • Lead the creation of an internal hybrid course on Tutors Acquisition to improve the conversion rate; • Collected and analysed participants' feedback to improve the future learning experience; • Participated in the improvement of the existing onboarding process for Country Managers to provide the most effective immersion into new tasks

Paris, France

• Launching and marketing management of the community of online tutors in Russia. More than 20k tutor subscriptions since September 2021.• Editorial and SEO coordination (net linking and optimisation) of the site's blog (• Managing team of 5 copywriters• SEA (Google Adwords basic optimization)• CRM: guideline creation and daily follow up

Remotely

• Coordinated the learning experience of three cohorts of students (overall 55 people) of the Adult Learning Strategy Course (ALSC); • Updated supporting materials (videos, longreads etc) on our LMS platform (stepic.org); • Managed a group of experts to improve existing supporting materials for the course;• Developed a learning framework in Miro to create a collaborative space among the participants

100% Remotely

Skillfactory is a Russian online school that helps students to get new professions in IT, Marketing, Finance, Project/product management and so on. Since 2016 Skillfactory taught 20 000+ students from 40 countries. The company works remotely.• Designed an online practice-based seventh-month program for future financial managers (14 modules), NPS 80+;• Redesigned an online five weeks course about marketing;• Worked with EdX LMS platform;• Worked hand-in-hand with subject matter experts in various fields (from finance to marketing) to deliver the most effective learning experience;• Led video-production of the course;• Applied the principles of andragogy to promote the high retention level of the courses; • Facilitated 7+ onboarding webinars for the students of the course.

Paris, France

• Managed the full project life-cycle implementation• Co-facilitated training programs online• Measured project success• Run user-research to promote knowledge management• Transformed training program from offline to 100% online• Accompanied learners through the training programs (Janssen, Bouygues Telecom, Air France etc)

Paris Area, France

The main mission was to create a user-friendly and inspiring learning environment on the platform: • Conducted interviews and focus groups (22 participants)• Did research on learner's motivation • Organised a launch event (+/- 60 participants) and a workshop (+/- 30 participants)• Ran a user-test (Beta)

Freelance

Supervision of the quality of teaching across several schools throughout Europe: • Managed the cooperation among teachers and experts• Organised 6 learning webinars• Supervised the learning content • Built teacher's community: animated Facebook groups, created newsletters

Moscow, Russian Federation

• Conducted interviews and placement test for new students • Facilitated student integration in the learning environment • Organized newsletter with recommendations for teachers’ assistants • Offered regular trainings for teachers’ assistants

Moscow, Russian Federation

• Applied Elconin-Davidov’s methodology to create plans for interactive lessons • Presented lesson plans to a penal of experts • Attended number of professional teacher trainings for professional advancement

Moscow, Russian Federation

• Encouraged pupil’s participation • Maintained discipline and overall atmosphere • Led the group over two years period • Arranged concerts and other events for students

Moscow, Russian Federation

Fast-growing online home accessories boutique: • Translated company blog posts from Russian to English • Gave detailed consultation on a wide product range by email and phone

Master Of Science - Ms, Learning Science, M1 - 17.1/20; M2 - 16,04/20 Mention: Très Bien

Activities and Societies: Master Thesis: "A level of self-directed learning among employees and their perception of the company.

Specialist, Clinical Psychology

• Diagnosed Psychopathological conditions • Collected and analysed data for the research • Applied to new computerised test battery.