Anna Listova Email & Phone Number

Paris, FR

Париж, Иль-де-Франс, Франция

• Revamped onboarding experience for the Customer Support specialists (both L1 & L2).
• Onboarded 18 agents since October 2022.
• Launched, designed, and coordinated a Skill-based program dedicated to improving the Customer agents' communication skills in their interaction with our customers over email, chat, & phone. This program included an.
• Managed the competency assessment for three teams: Support, Billing, and Porting.
• Worked closely with the Support Operations & Strategy team to ensure a smooth transition in all change management initiatives.
• Created and coordinated a training calendar for the Customer Support Team: 1 interactive workshop per month on the "hottest" topics for the team.

Paris, France

• Co-create and coordinate the training sessions (6 in total since October) for Country Managers and CRMs on Google Ads, Marketing, SEO etc.
• Lead the creation of an internal hybrid course on Tutors Acquisition to improve the conversion rate;
• Collected and analysed participants' feedback to improve the future learning experience;
• Participated in the improvement of the existing onboarding process for Country Managers to provide the most effective immersion into new tasks

Paris, France

• Launching and marketing management of the community of online tutors in Russia. More than 20k tutor subscriptions since September 2021.
• Editorial and SEO coordination (net linking and optimisation) of the site's blog (
• Managing team of 5 copywriters
• SEA (Google Adwords basic optimization)
• CRM: guideline creation and daily follow up

Remotely

• Coordinated the learning experience of three cohorts of students (overall 55 people) of the Adult Learning Strategy Course (ALSC);
• Updated supporting materials (videos, longreads etc) on our LMS platform (stepic.org);
• Managed a group of experts to improve existing supporting materials for the course;
• Developed a learning framework in Miro to create a collaborative space among the participants

100% Remotely

• Skillfactory is a Russian online school that helps students to get new professions in IT, Marketing, Finance, Project/product management and so on. Since 2016 Skillfactory taught 20 000+ students from 40 countries. The.
• Designed an online practice-based seventh-month program for future financial managers (14 modules), NPS 80+;
• Redesigned an online five weeks course about marketing;
• Worked with EdX LMS platform;
• Worked hand-in-hand with subject matter experts in various fields (from finance to marketing) to deliver the most effective learning experience;
• Led video-production of the course;

Paris, France

• Managed the full project life-cycle implementation
• Co-facilitated training programs online
• Measured project success
• Run user-research to promote knowledge management
• Transformed training program from offline to 100% online
• Accompanied learners through the training programs (Janssen, Bouygues Telecom, Air France etc)

Paris Area, France

• The main mission was to create a user-friendly and inspiring learning environment on the platform:
• Conducted interviews and focus groups (22 participants)
• Did research on learner's motivation
• Organised a launch event (+/- 60 participants) and a workshop (+/- 30 participants)
• Ran a user-test (Beta)

Freelance

• Supervision of the quality of teaching across several schools throughout Europe:
• Managed the cooperation among teachers and experts
• Organised 6 learning webinars
• Supervised the learning content
• Built teacher's community: animated Facebook groups, created newsletters

Moscow, Russian Federation

• Conducted interviews and placement test for new students
• Facilitated student integration in the learning environment
• Organized newsletter with recommendations for teachers’ assistants
• Offered regular trainings for teachers’ assistants

Moscow, Russian Federation

• Applied Elconin-Davidov’s methodology to create plans for interactive lessons
• Presented lesson plans to a penal of experts
• Attended number of professional teacher trainings for professional advancement

Moscow, Russian Federation

• Encouraged pupil’s participation
• Maintained discipline and overall atmosphere
• Led the group over two years period
• Arranged concerts and other events for students

Moscow, Russian Federation

• Fast-growing online home accessories boutique:
• Translated company blog posts from Russian to English
• Gave detailed consultation on a wide product range by email and phone

Master Of Science - Ms, Learning Science, M1 - 17.1/20; M2 - 16,04/20 Mention: Très Bien

Activities and Societies: Master Thesis: "A level of self-directed learning among employees and their perception of the company as a.

Specialist, Clinical Psychology

• Diagnosed Psychopathological conditions • Collected and analysed data for the research • Applied to new computerised test battery in.