Anna Roseman Email & Phone Number

Edwardsville, Illinois

Edwardsville, Il

Supporting the Distribution Center General Manager, his staff and the distribution center by providing concise verbal and written communications, as well as preforming, reporting organizational functions that are crucial to streamline processing.*Ordered office supplies and expensed items for the entire facility. *Tracked and reviewed monthly bills and invoices for accuracy and payment. Communicated with vendors to assure timely payment.*Performed general office duties as assigned or required.*Handled incoming calls and took messages as appropriate for Distribution Center General Manager.*Responded to routine inquiries from internal customers on process steps, project status, etc., referring only the most complex matters to the appropriate departmental resource.*Prepared, created and distributed correspondence and meeting notes. *Assisted General Manager with monthly budget. *Established the standard procedures for Administrative Assistant position.*Helped with two Kaizen Events to improve efficiency of the departments by using the 5S method.

Granite City, Illinois

I delivered high levels of efficiency in performing a broad range of administrative functions to support Employee Services department, contributing to process and procedural improvements and ensuring employee data was recorded, processed and updated promptly and accurately.I efficiently managed and assessed and processed data, documents and information regarding such matters as grievances and arbitrations, along with managing office functions such as monitoring office budget and controlling spending while I worked in the Labor Relations department.In addition to my clerical duties:• Proficiently entered transaction data for all union employees into Oracle system, such as status, assignment and information changes.• Managed the onboarding, administration and coordinated New Hire orientation, establishing schedules, reviewed and verified policies and tracked Employee Probationary Evaluations.• Collated and prepared information pertaining to unemployment claims and appeals.• Coordinated a range of events and meetings, preparing invitations, monitoring attendance, organizing catering, preparing materials and organizing room setup.• Supported Training Department, organizing and confirming training materials were current, and provided administrative support to EEO compliance, along with maintaining learner evaluations.• Proficiently prepared requested information for Corporate counsel and Labor Relations representative regarding litigation, EEOC, NLRB, ethics and civil rights complaints.• Implemented process improvements to increase efficiency including streamlining the processing of discipline slips, grievances and correspondence ensuring timely submission to the Labor Relations Department, eliminating time limit violations.• Utilized proficiencies in IT to develop and update the Employee Relations Department’s Intranet Website.• Played a key role in successful data migration of the Labor Relations Information System.

Glen Carbon, Il

I consistently provided exemplary customer service assisting customers, proactively anticipating their needs and providing information regarding style, quality and price of frames, leading them through the fitting process and purchasing process. • Sensitively conducted pre-screening of customers prior to seeing doctor, recording relevant details.• Processed orders efficiently monitoring compliance with prescription.• Proficient completed documentation such as customer insurance forms and reviewed pre-authorization.

Greater St. Louis Area

• Created and executed test cases for a new process resulting in availability of convenience cheques to existing Master Card holders.• Created and enhanced documentation by analyzing current batch programs, earning Kanbay Incorporated a five year contract supplying agents’ real time information.

Greater St. Louis Area

• Analyzed and verified data consistency throughout all systems producing a final centralized document of files and fields to be retained for the legacy applications.• Coordinated, facilitated and implemented a new standard margin interest base rate earning the company $27 million annually.• Modified existing mainframe programs and system tested to reduce volume of data being transmitted to financial consultants resulting in a reduction of download time by 40%.• Led and implemented a complex database reorganization resulting in increased efficiency and quadrupled capacity.• Designed and developed all aspects of a test environment to enhance customer statements resulting in an improved product for the company’s four million clients.• Converted, tested and implemented firm statement system resulting in COBOL 74 Y2K compliant programs and file layouts.

Certificate, Network Associate, 3.747 Grade Point Average

Cisco Networking, Cisco Routers & Routing, Cisco Switch Basic, Cisco Wan Technologies

Certificate, Visual Basic Programming, 4.000 Grade Point Average

Visual Basic Programming I & II

Associate’S Degree, Legacy Development & Support Systems, 3.846 Grade Point Average

Activities and Societies: Received the Outstanding Peer Advisor Award in April 1997General Studies and computer programming - DOS.